Helpdesk Analyst
Not Disclosed•Full-TimeOn-site
location_onSelden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States
As a Technical Client Service Specialist, you will serve as the vital first point of contact for the Technology Division's Client Services team. In this capacity, you will provide efficient, professional, and effective IT support to district staff and students, acting as the bridge between users and technical solutions. This role is designed for someone who thrives in a fast-paced call center environment and possesses a unique blend of technical acumen and customer service expertise.
You will be responsible for diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. Your day-to-day involves managing service requests, troubleshooting hardware and software challenges, and ensuring seamless escalation of unresolved issues to specialized teams. The ideal candidate understands the unique challenges of an educational environment and is committed to empowering users through clear communication and documentation.
You will join a dedicated team focused on maintaining the district's technological infrastructure. Success in this role requires strong collaboration with other IT teams to share knowledge, troubleshoot complex issues, and contribute to the continuous improvement of support processes. Your work directly impacts the operational efficiency of the district by ensuring that staff and students can access the tools they need to succeed.
Interested candidates should contact Pankaj Kumar at Digital Technology Solutions to discuss this opportunity.
Contact: Pankaj Kumar Phone: 248-438-8548
Digital Technology Solutions is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. Bi-lingual Spanish-speaking candidates are heavily preferred for this position.
Work model: On-site
Selden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States
Detroit, Michigan
Technical degree or some college. Experience in an educational environment. Phone-based support experience. CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications. Bi-lingual Spanish speaking.
Skills: Windows, Macos, Microsoft Office, Networking, Itsm Tools, Incident Documenting, Comp Tia A+, Microsoft Certified: Fundamentals, Spanish.
Education: Bachelor's degree in information technology required; Bachelor's degree in Business Administration required; Bachelor's degree in related discipline required.
