Health Coach, Enrollment (Bilingual)
Not Disclosed•Full-TimeRemote
location_onRemote
About Scene Health
Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.
About the Role
As an Enrollment Health Coach, you will be the vital first point of contact for patients entering our high-touch health program. Your mission is to introduce Scene services to potential members, establishing trust and motivating them to commit to their health goals. This role is key to guiding patients through the enrollment process, ensuring they feel supported every step of the way as they navigate lifestyle changes and medication adherence.
In this position, you will excel at connecting with patients via phone, SMS, and video check-ins. You will listen deeply to identify patient needs and barriers, then direct them into our services ecosystem. Whether helping patients overcome objections, troubleshooting technical setup for our Spotlight app, or connecting them to broader health resources, your goal is to create a seamless, positive, and empathetic onboarding experience. You will work as part of a collaborative Care Team, bridging the gap between patients and their pharmacists, nurses, and health coaches.
Hiring Process
We are looking for candidates who are passionate about making a difference in patients' lives. If you have the skills to engage, educate, and motivate individuals toward better health, we would love to hear from you. Please submit your application to join our mission-driven team.
Equal Opportunity
We carefully hire the best talent we can find, actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We believe in reflecting the diversity of our customers and their patients in our team. Scene is proud to be an equal-opportunity workplace, committed to building an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. We consider qualified applicants regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.
Note: We are interested in every qualified candidate eligible to work in the United States. However, we are not able to sponsor visas at this time.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleIdentify patient needs and match them to appropriate services and insurance benefits
- check_circleManage patient demographics and interaction records accurately within the Salesforce system
- check_circleMaintain detailed records of patient interactions, enrollment status, and follow-up activities
- check_circleProvide feedback on patient challenges and recommend process improvements for program effectiveness
- check_circleOvercome patient objections and resolve technical barriers to ensure seamless onboarding
- check_circleGuide patients through the enrollment process with motivational support and technical assistance
- check_circleAssist patients with app downloads, setup, and troubleshooting for program participation
- check_circleEstablish strong relationships with patients and the multidisciplinary care team
- check_circle
Requirements
- verified3+ years of experience in health education, patient engagement, or related healthcare role
- verifiedBackground in health coaching, public health, or community health work
- verifiedBilingual in Spanish
- verifiedExperience conducting outreach via phone, SMS, and video communication
- verifiedAbility to explain complex health concepts in a simple, motivating way
- verifiedProficiency with database systems and mobile applications
- verifiedWeekend availability
- verifiedEligible to work in the United States
- verifiedNo visa sponsorship available
Nice to Have
Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role. Experience working directly with individuals who are ensured by Medicaid. Experience in a sales, patient conversion, or call center environment. Familiarity with CRM software (e.g., Salesforce).
Benefits & Perks
check_circleWork remotely
Similar Job Opportunities
Frequently asked questions about Health Coach, Enrollment (Bilingual) at Scene Health
What does a Health Coach, Enrollment (Bilingual) at Scene Health do?expand_more
A Health Coach, Enrollment (Bilingual) at Scene Health is responsible for the following: Identify patient needs and match them to appropriate services and insurance benefits; Manage patient demographics and interaction records accurately within the Salesforce system; Maintain detailed records of patient interactions, enrollment status, and follow-up activities; and Provide feedback on patient challenges and recommend process improvements for program effectiveness.
What are the requirements for this Health Coach, Enrollment (Bilingual) role?expand_more
To qualify for the Health Coach, Enrollment (Bilingual) at Scene Health position, applicants should have: 3+ years of experience in health education, patient engagement, or related healthcare role; Background in health coaching, public health, or community health work; Bilingual in Spanish; Experience conducting outreach via phone, SMS, and video communication; Ability to explain complex health concepts in a simple, motivating way; and Proficiency with database systems and mobile applications.
Where is the Health Coach, Enrollment (Bilingual) role at Scene Health located?expand_more
Health Coach, Enrollment (Bilingual) at Scene Health is based in Remote. This is a remote role.
Is this Health Coach, Enrollment (Bilingual) job remote, hybrid, or on-site?expand_more
Scene Health has listed this Health Coach, Enrollment (Bilingual) role as remote.
How much experience is required for this Health Coach, Enrollment (Bilingual) role?expand_more
Health Coach, Enrollment (Bilingual) at Scene Health typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Health Coach, Enrollment (Bilingual) role at Scene Health?expand_more
Key skills for Health Coach, Enrollment (Bilingual) at Scene Health include Salesforce; and Spanish.
What category does the Health Coach, Enrollment (Bilingual) role belong to?expand_more
Health Coach, Enrollment (Bilingual) at Scene Health is part of the healthcare & nursing job category on Recrutus.
About Scene Health
Scene Health, headquartered in Brooklandville, Maryland, operates within the Hospitals and Health Care industry to address medication nonadherence. Formerly known as emocha Health, the organization utilizes a comprehensive model that integrates people, science, and technology to enhance Directly Observed Therapy. This approach combines personalized video coaching, educational resources, and motivational content to support patients, healthcare professionals, and families in managing chronic and infectious diseases.
The company's mobile application facilitates daily video check-ins between patients and a dedicated care team comprising pharmacists, nurses, and health coaches. This digital platform enables real-time connection and support regardless of location. The system is designed to identify barriers to adherence, including social determinants of health, while making medication management an engaging experience for users.
Scene Health currently serves over 120 customers throughout the healthcare landscape. These partners utilize the medication engagement program to improve adherence outcomes and help address the significant economic and health impacts associated with medication nonadherence.
Browse more roles: All Scene Health jobs, healthcare & nursing jobs on Recrutus.