Guest Services Supervisor
Not Disclosed•Full-TimeOn-site
location_onAC Hotel Wichita Downtown, 105, South Broadway Avenue, Wichita, Sedgwick County, Kansas, 67202, United States
About the Company
MMTH Clubhouse is a next-level "competitive social" destination redefining how people play, dine, and connect. Operating on a "no spectators, no sidelines" philosophy, the venue fosters an environment where competition breeds camaraderie. Guests enjoy an elevated social sports experience featuring world-class food and beverage alongside a unique lineup of games, including Pure Putt, pickleball, Big Hoops, Flight Deck, Lite Linx, and Battle Bats.
Driven by the belief that elite isn't exclusive, competition cultivates community, and everyone plays, MMTH Clubhouse is a vibrant, inclusive place to work across sport, leisure, events, F&B, and guest service. The facility is proudly managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leader in sports, recreation, wellness, and event facility management and development. Recognized by USA Today as a Top Workplace, SFC is known for its entrepreneurial, team-oriented culture focused on collaboration, accountability, excellence, and service.
Work location
Work model: On-site
AC Hotel Wichita Downtown, 105, South Broadway Avenue, Wichita, Sedgwick County, Kansas, 67202, United States
Wichita, Kansas
Key Responsibilities
- check_circleOversee execution of the Guest First service model across all departments
- check_circleAssist with new team member orientation and training standards
- check_circleMonitor service quality and provide feedback to department supervisors
- check_circleBuild relationships with key stakeholders to improve guest experience
- check_circleOversee daily operations of the guest services team
- check_circleInspect facilities before and after events and report findings to management
- check_circleCoordinate communication with program directors regarding hockey operations
- check_circleSchedule and hire guest service part-time team members
Requirements
- verified5+ years of customer service experience
- verifiedAbility to work nights, weekends, and holidays
- verifiedAbility to work front desk hours
Similar Job Opportunities
Frequently asked questions about Guest Services Supervisor at The Sports Facilities Companies
What does a Guest Services Supervisor at The Sports Facilities Companies do?expand_more
A Guest Services Supervisor at The Sports Facilities Companies is responsible for the following: Oversee execution of the Guest First service model across all departments; Assist with new team member orientation and training standards; Monitor service quality and provide feedback to department supervisors; and Build relationships with key stakeholders to improve guest experience.
What are the requirements for this Guest Services Supervisor role?expand_more
To qualify for the Guest Services Supervisor at The Sports Facilities Companies position, applicants should have: 5+ years of customer service experience; Ability to work nights, weekends, and holidays; and Ability to work front desk hours.
Where is the Guest Services Supervisor role at The Sports Facilities Companies located?expand_more
Guest Services Supervisor at The Sports Facilities Companies is based in AC Hotel Wichita Downtown, 105, South Broadway Avenue, Wichita, Sedgwick County, Kansas, 67202, United States. This is a on-site role.
Is this Guest Services Supervisor job remote, hybrid, or on-site?expand_more
The Sports Facilities Companies has listed this Guest Services Supervisor role as on-site.
How much experience is required for this Guest Services Supervisor role?expand_more
Guest Services Supervisor at The Sports Facilities Companies typically requires 5+ years of relevant experience at the senior level.
What category does the Guest Services Supervisor role belong to?expand_more
Guest Services Supervisor at The Sports Facilities Companies is part of the hospitality & catering job category on Recrutus.