General Manager
Not Disclosed•Full-TimeOn-site
location_onNorth Military Highway, Military Circle, Norfolk, Virginia, 23502, United States
About the Role
The General Manager at Residence Inn Norfolk Downtown serves as the steward of our core mission: ensuring a spotless, friendly, and safe environment for every guest, every day and night. This role is not just about oversight; it is about cultivating a culture where "Happy Guests" and "Spotless Cleanliness" are the natural result of a unified team effort.
In this position, you will lead by example, conducting daily walks through guest rooms and public spaces to verify that brand standards are met. Your day-to-day involves mentoring a diverse team, from onboarding new hires to providing moment-to-moment coaching that balances candor with positivity. You will ensure that every operational detail, from preventative maintenance to financial reporting, aligns with MCR Universal's commitment to product consistency and quality.
A Culture of Hospitality
We believe that hospitality begins with a smile and a name. As the General Manager, you are responsible for fostering an environment where every team member feels empowered to greet guests warmly, resolve issues with urgency, and collaborate to exceed guest satisfaction scores. Whether it is managing shift handovers, auditing daily processes, or leading the team through high-pressure situations, your leadership sets the tone for the entire property.
Hiring Process
Candidates selected for an interview will engage in a process designed to assess both operational expertise and cultural fit. This typically includes a review of your hospitality background, a discussion on your leadership philosophy, and a practical evaluation of your ability to handle the dynamic pace of hotel operations.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
Work location
Work model: On-site
North Military Highway, Military Circle, Norfolk, Virginia, 23502, United States
Norfolk, Virginia
Key Responsibilities
- check_circleOversee onboarding of new team members to ensure adherence to service and process checklists
- check_circleComplete and upload daily summary and night audit reports to the MCR report storage platform
- check_circleConfirm preventative maintenance tasks are performed and visually inspected for quality
- check_circleReview team member time clock punches and ensure adherence to established work schedules
- check_circleMaintain MCR approved storage areas and follow the inventory program requirements
- check_circleProvide daily coaching and feedback to staff to build a culture of learning and safety
- check_circleConduct daily supervision walks to verify guest room cleanliness and equipment functionality
- check_circleManage staff work schedules and displace shifts to cover call-outs and operational needs
- check_circleProcess all purchase orders and invoices through the approved accounts payable system
Requirements
- verifiedMust be 18 years or older
- verifiedValid Driver's License required
- verifiedMust meet legal age to serve alcohol (at select properties)
- verifiedProficient in Windows, spreadsheets, and word processing
- verifiedBachelor's or Associate's Degree preferred
- verifiedPrevious supervisory experience preferred
- verifiedProgressive experience in hospitality, hotel, restaurant, or service industry preferred
Nice to Have
Bachelor's or Associate's Degree. Previous supervisory experience. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments.
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Skills, education and keywords
Skills: Windows Operating Systems, Spreadsheets, Word Processing, 10-Key Operation, Data Entry, English Language.
Education: Bachelor's Degree Preferred; Associate's Degree Preferred.
Frequently asked questions about General Manager at MCR Hotels
What does a General Manager at MCR Hotels do?expand_more
A General Manager at MCR Hotels is responsible for the following: Oversee onboarding of new team members to ensure adherence to service and process checklists; Complete and upload daily summary and night audit reports to the MCR report storage platform; Confirm preventative maintenance tasks are performed and visually inspected for quality; and Review team member time clock punches and ensure adherence to established work schedules.
What are the requirements for this General Manager role?expand_more
To qualify for the General Manager at MCR Hotels position, applicants should have: Must be 18 years or older; Valid Driver's License required; Must meet legal age to serve alcohol (at select properties); Proficient in Windows, spreadsheets, and word processing; Bachelor's or Associate's Degree preferred; and Previous supervisory experience preferred.
Where is the General Manager role at MCR Hotels located?expand_more
General Manager at MCR Hotels is based in North Military Highway, Military Circle, Norfolk, Virginia, 23502, United States. This is a on-site role.
Is this General Manager job remote, hybrid, or on-site?expand_more
MCR Hotels has listed this General Manager role as on-site.
How much experience is required for this General Manager role?expand_more
Candidates for General Manager at MCR Hotels should have executive.
What skills do you need for the General Manager role at MCR Hotels?expand_more
Key skills for General Manager at MCR Hotels include Windows Operating Systems; Spreadsheets; Word Processing; 10-Key Operation; Data Entry; and English Language.
What education is required for General Manager at MCR Hotels?expand_more
Educational requirements for this role: Bachelor's Degree Preferred; and Associate's Degree Preferred.
What category does the General Manager role belong to?expand_more
General Manager at MCR Hotels is part of the hospitality & catering job category on Recrutus.