Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on1835, Stratford Avenue, Westchester, Proviso Township, Cook County, Illinois, 60154, United States
About the Role
As a Front Desk Agent, you are the first point of contact for our guests, setting the tone for their entire stay. You will manage the flow of arrivals and departures, ensuring a seamless experience from the moment a guest walks through the door. This role is vital to the Rooms/Front Office department, acting as the hub where guest needs, operational logistics, and hospitality converge.
Your day involves more than just processing transactions; it is about anticipating needs and providing personalized service. You will greet guests warmly, verify their reservations, and handle all aspects of registration and checkout. A key part of your mission is to promote the Hotel's Reward Program, ensuring members receive the recognition and benefits they deserve. You will also manage the house bank, handle cash and currency exchanges, and ensure all daily reports and forms are accurately completed.
Beyond the front counter, you will collaborate closely with the concierge, telecommunications, and other departments to coordinate VIP arrivals, special requests, and room assignments. You are expected to arrive prepared in full uniform, reviewing the day's schedule to ensure every detail is accounted for before the shift begins.
Work location
Work model: On-site
1835, Stratford Avenue, Westchester, Proviso Township, Cook County, Illinois, 60154, United States
Westchester, Illinois
Key Responsibilities
- check_circleCash checks and exchange currency for guests
- check_circlePost miscellaneous charges to guest accounts as requested
- check_circleCheck daily room availability and status of departures
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Frequently asked questions about Front Desk Agent at Vinayaka Hospitality
What does a Front Desk Agent at Vinayaka Hospitality do?expand_more
In this Front Desk Agent at Vinayaka Hospitality role, you will cash checks and exchange currency for guests; post miscellaneous charges to guest accounts as requested; check daily room availability and status of departures; and relay pertinent information to front desk agents and supervisors.
What are the requirements for this Front Desk Agent role?expand_more
To qualify for the Front Desk Agent at Vinayaka Hospitality position, applicants should have: Must be able to read and write; Good verbal and written communication skills; Extensive knowledge of the hotel, its services and facilities; Excellent customer relations skills; Excellent leadership capability; and Detail oriented.
Where is the Front Desk Agent role at Vinayaka Hospitality located?expand_more
Front Desk Agent at Vinayaka Hospitality is based in 1835, Stratford Avenue, Westchester, Proviso Township, Cook County, Illinois, 60154, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Vinayaka Hospitality has listed this Front Desk Agent role as on-site.