Fraud Protection Analyst

About the Team

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

About the Role

This position supports the Director of Fraud Prevention, ensuring the organization's goals and objectives are achieved. As a result of the bank's sophisticated risk rules, certain customer payments are outsorted and require further review and authentication prior to completion. The Fraud Analyst investigates these outsorted items, following required processes to complete the activity while meeting all payment and customer deadlines.

Balancing customer expectations with fraud loss prevention is a critical success factor of this role. You will provide feedback to the Fraud Protection Services team on changing trends and the effectiveness of the process, given the evolving attack vectors of fraudsters. This requires an end-to-end understanding of the payments process. You will work with your leader to enhance automation to improve the experience for both employees and customers. Success in this role demands strong analytical, critical thinking, change management, and interpersonal skills, alongside technical acumen and the ability to communicate across the organization.

Work Environment

This role is located on-site at the location listed in the job posting. The weekly schedule is Monday through Friday from 10:00 AM to 7:00 PM ET (11:00 AM to 8:00 PM CT), with occasional Saturdays from 10:00 AM to 2:00 PM ET (9:00 AM to 1:00 PM CT). Domestic travel may be required as needed.

Equal Opportunity Employer

First Horizon Corporation is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workforce and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.