Fraud Detections Representative

About the Team

TTEC is a global consulting, technology, and managed services company dedicated to helping brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day, starting with the talent behind the experience. We are proud to be an equal opportunity employer committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering amazing service, technology, and humanity, ensuring all employees feel valued, belonging, and comfortable being their authentic selves at work.

About the Role

As a Fraud Detection Representative working onsite in Charlotte, NC, you will bring humanity to business by providing white-glove support to customers of an asset and wealth management company. This client combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Your mission is to protect people and businesses from fraudulent activities, contributing to the safety and security of digital ecosystems and helping create a safer online world.

In this role, you will serve as a critical line of defense, reviewing and analyzing cases to prevent and detect fraud. You will resolve issues and protect the interests of clients and their customers via phone or email. During a typical day, you will answer incoming calls with respect and empathy, monitor and analyze transactions to detect irregularities, and navigate multiple technologies while staying engaged with customers. You will utilize your analytical skills to identify patterns, determine required actions based on established procedures, and track all actions in a timely manner to meet audit and compliance requirements. Additionally, you will collaborate with cross-functional teams to enhance fraud prevention strategies.

Career Growth and Support

We are committed to ensuring you have the skills and support to be successful throughout your career. From your first day of training through individualized webcam-enabled engagement and coaching, you will have access to thousands of free courses to support your career growth wherever it may take you. You will report to a Team Lead and become part of a dynamic, global family of curious lifelong learners guided by our company values.

Hiring Process

We are regularly hiring for this role. To apply, please visit ttecjobs.com for more information on our benefits and to submit your application.

Our Culture

Our employees have spoken: our purpose, team, and company culture are amazing, a fact recognized by our Great Place to Work® certification in the United States. We foster an inclusive culture and community-minded organization where giving back is encouraged. We believe diversity is our strength, enabling us to view things from different vantage points and allowing you to bring value to the table in your own unique way.