Field Service Specialist
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Role
The Field Service Specialist is a technical role dedicated to maintaining the quality of coffee, espresso, and beverage equipment at customer locations. This position serves both third-party and direct service customers, requiring a blend of hands-on mechanical skill and strong interpersonal abilities. The role is designed for individuals who thrive in a fluid work environment, capable of addressing immediate service issues, performing preventive maintenance, and completing installations while on the road.
As a key member of the service team, you will not only troubleshoot equipment issues via phone and in the field but also act as an educator, instructing customers on proper machine usage and cleaning protocols. The position involves a mix of on-site work and shop duties, ensuring that service vehicles and parts inventories are maintained to the highest standards. While the schedule is flexible to accommodate urgent needs, it does include some overtime and weekend work.
Company Culture & Requirements
Joe Van Gogh is a Living Wage employer committed to high standards of service and professionalism. We value team-driven collaboration and the ability to work independently with strong motivation. Candidates must possess exceptional interpersonal skills and a passion for learning, with a demonstrated ability to teach others about coffee preparation and brewing equipment.
Please note that due to the nature of the work environment, the wearing of perfumes, colognes, or fragrances is prohibited. All employees are subject to a 90-day probationary period. A valid North Carolina driver's license is required, and a company vehicle will be provided for this role.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleTroubleshoot equipment issues via phone and in the field
- check_circleComplete on-site service, preventive maintenance, and installations for beverage equipment
Similar Job Opportunities
Frequently asked questions about Field Service Specialist at Joe Van Gogh Coffee
What does a Field Service Specialist at Joe Van Gogh Coffee do?expand_more
In this Field Service Specialist at Joe Van Gogh Coffee role, you will troubleshoot equipment issues via phone and in the field; complete on-site service, preventive maintenance, and installations for beverage equipment; perform routine maintenance on espresso machines, coffee grinders, and brewers; and program coffee and espresso equipment to customer specifications and instruct users on operation.
What are the requirements for this Field Service Specialist role?expand_more
To qualify for the Field Service Specialist at Joe Van Gogh Coffee position, applicants should have: Valid NC Driver's License; 1 year experience as a technician (preferred); and Competent in Coffee Preparation and Brewing Equipment Operations.
Where is the Field Service Specialist role at Joe Van Gogh Coffee located?expand_more
Field Service Specialist at Joe Van Gogh Coffee is based in On-site. This is a on-site role.
Is this Field Service Specialist job remote, hybrid, or on-site?expand_more
Joe Van Gogh Coffee has listed this Field Service Specialist role as on-site.