Field Service Engineer (Transfusion Service Ambassador)
Not Disclosed•Full-TimeRemote
location_onVirginia Union University, Admiral Street, Northside, Richmond, Virginia, 23232, United States
Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. With a portfolio of life-changing technologies spanning diagnostics, medical devices, nutritionals, and branded generic medicines, the company serves people in more than 160 countries through a workforce of 115,000 colleagues.
Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems often serves as the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks and blood disorders to infectious diseases and cancers.
We are seeking a Field Service Engineer (Transfusion Service Ambassador) to support our Transfusion Division. This field-based remote position is designed for candidates residing within Virginia or the DMV territory, with travel requirements up to 75%.
As the primary on-site representative of the Abbott Diagnostics Division, you will act as a trusted partner to laboratory customers. Your role involves owning customer relationships with a focus on retention, loyalty, and value expansion. You will provide first-line technical support for complex diagnostic instruments, ensuring uptime and customer satisfaction while managing issue resolution from start to finish. Beyond technical maintenance, you will drive revenue growth through menu expansion and service sales, conduct business reviews, and identify customer needs and operational pain points.
At Abbott, you can do work that matters while growing, learning, and living a full life. The company is recognized as a great place to work in dozens of countries and is named one of the most admired companies in the world by Fortune. Abbott is also recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.
Employees have access to career development opportunities within an international company, an excellent retirement savings plan with high employer contributions, and tuition reimbursement programs including the Freedom 2 Save student debt program and the FreeU education benefit. Participants who complete a short wellness assessment qualify for free coverage in the HIP PPO medical plan for the following calendar year.
Abbott is an Equal Opportunity Employer committed to employee diversity. We consider qualified applicants regardless of background. To learn more about our health and wellness benefits, visit www.abbottbenefits.com. For more information about the company, connect with us at www.abbott.com or follow us on social media.
Work model: Remote
Virginia Union University, Admiral Street, Northside, Richmond, Virginia, 23232, United States
Richmond, Virginia
Bachelor's degree in biomedical engineering or related engineering field. 2–4 years of hands-on experience supporting laboratory instrumentation in a clinical lab, field service, or technical support setting. Demonstrated ability to diagnose and resolve instrument issues (hardware, software, or application) through documented root-cause analysis. Experience managing customer-facing onsite support across multiple accounts or locations. Track record of completing installations, preventive maintenance, upgrades, and commissioning activities. Experience influencing product utilization, service adoption, or menu expansion through customer engagement. Proficiency using Microsoft Word, Excel, and PowerPoint for reporting, documentation, and KPI tracking.
Skills: Microsoft Word, Microsoft Powerpoint, CRM, Root-Cause Analysis, Preventive Maintenance, Instrumentation, Clinical Lab, Field Service, Technical Support, Diagnostics.
Education: Associate degree required; Bachelor's in biomedical engineering preferred.
