Federal Product Support Engineer
Not Disclosed•Full-TimeHybrid
location_on2238, North Ross Avenue, Crestwood, Oklahoma City, Oklahoma County, Oklahoma, 73107, United States
This is a senior field-engineering position designed for a Federal Principal Product Support Engineer. Unlike traditional support or escalation-management roles, this position demands deep technical hands-on work across the full infrastructure stack. You will serve as the primary engineering escalation point for on-site support teams, taking ownership of vague symptoms and transforming them into structured defect reports with clear reproduction steps. Your mission is to drive permanent fixes, contribute to product improvements, and ensure the operational security of customers' Private Cloud Enterprise environments.
You will work directly with production environments, accessing nodes to review system logs and diagnose live issues. As a trusted technical advisor to federal stakeholders, you will bridge the gap between field observations and product engineering, translating field-observed symptoms into actionable technical requirements. Success in this role means acting as a force multiplier for the managed services team, enabling them to detect and respond to incidents with greater independence over time.
This is a Direct-Hire opportunity with SOC's client, requiring a hybrid onsite presence in Oklahoma City, OK, Dallas or Houston, TX, or Montgomery, AL. Active Secret Clearance is required for this position, and U.S. Citizenship is mandatory without exception.
Candidates must possess an active Secret clearance or demonstrate the ability to obtain one as a U.S. citizen with a clean background. The role involves direct engagement with federal customer environments, requiring adherence to strict security protocols including DISA STIG compliance.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer (EOE AA M/F/Vet/Disability). All qualified applicants are welcome to apply regardless of background.
Work model: Hybrid
2238, North Ross Avenue, Crestwood, Oklahoma City, Oklahoma County, Oklahoma, 73107, United States
Oklahoma City, Oklahoma
KVM/libvirt hands-on experience or ability to transition between hypervisor platforms. VMware certifications (VCP-DCV, VCAP, or higher). Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD). Red Hat certifications (RHCSA or RHCE). CompTIA Security+ or higher (CASP+, CISSP). Cloud certifications (AWS Solutions Architect, Azure Administrator, GCP Associate). Experience with DISA STIGs, NIST 800-53, or other federal security frameworks in an operational capacity. Experience supporting federal or DoD programs in a customer-facing technical role. Experience training or enabling large field teams on complex platforms. Familiarity with Private Cloud Enterprise, GreenLake, or Synergy platforms. Experience with Infrastructure as Code tooling (Terraform, Ansible) and CI/CD pipelines. Data management experience including relational and NoSQL databases and storage architecture.
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Education: Bachelor's degree in Computer Science, IT, or Engineering, or equivalent hands-on experience.
SOC LLC, headquartered in Chantilly, VA, operates within the defense and space manufacturing industry as a global provider of mission support solutions. As a subsidiary of Day & Zimmermann, the organization employs over 5,000 professionals dedicated to delivering critical services including security, cybersecurity, canine operations, base operations, facilities maintenance, explosive ordnance demilitarization, international logistics, and life support. The company manages a diverse portfolio of projects for U.S. Government agencies, with a footprint spanning over 22 countries across Africa, Asia, Europe, North America, and South America. Key clients include the U.S. Departments of Defense, Energy, and State, alongside select Fortune 500 members.
SOC focuses on ensuring safe and effective operations while maximizing cost efficiencies for clients entrusted with sensitive national security missions. Services extend to protecting diplomatic personnel, government facilities, and components of the nuclear complex. The company also executes multi-disciplinary operations, maintenance, and repair for major Government Owned/Contractor Operated installations, particularly in austere environments where it constructs, operates, and maintains facilities. Core values guiding operations include safety, integrity, diversity, and operational success, with a continued commitment to recruiting elite performers and maintaining high standards of professionalism and client safety.
Browse more roles: All SOC LLC jobs, it jobs on Recrutus.
Experience
10+ yrs (Lead)
Education
Bachelor's degree in Computer Science, IT, or Engineering, or equivalent hands-on experience
Job Type
Full-Time