Experience Operations Coordinator

The Role at a Glance

The Experience Operations Coordinator serves as the backstage operator behind FAO Schwarz's immersive experiences. This role ensures that teams always have the materials, tools, and systems needed to bring each magical moment to life. Think of it as stage management for retail: you ensure the props are ready, the script is updated, and the show runs smoothly every day.

Owning the operational ecosystems behind our experiences, you manage inventory, documentation, experience tools, and technology while ensuring internal processes and the website are perfectly aligned. You are the hub that keeps the magic flowing without interruption.

Creating the Magic

As the Experience Operations Coordinator, you will be the main operational coordination hub for experiences. Your mission is to make sure teams always have the materials, tools, and information they need to provide seamless guest moments. You will own and maintain all experience stockroom spaces, organizing materials, components, and tools to enhance efficiency, safety, and accessibility.

You will track and maintain all experience inventory, including sellable items and operational components, ensuring the experiences always have the materials needed to run smoothly. By monitoring inventory levels and usage patterns, you will proactively prevent out-of-stock situations, partnering with Planning, Merchandising, and Logistics teams to maintain appropriate stock levels. You will also own the damages process, identifying and resolving shipment discrepancies, inventory mismatches, and stock errors.

Beyond inventory, you will own and maintain all operational tools and technology used in experiences, including iPads, printers, media, and other equipment needed to deliver guest interactions. You will maintain and update experience documentation, training packs, and component references, ensuring internal materials and website content accurately reflect the experiences delivered in store.

You will collaborate with Visual, Operations, Store Leadership, and Sales & Experience teams to ensure new experiences, updates, and seasonal launches are operationally prepared and aligned with FAO Schwarz standards and partner brand requirements. Finally, you will identify opportunities to improve how an experience operates and sells by sharing operational insights, usage trends, process improvements, and feedback from experience teams.

What Success Looks Like

You are doing well in this role when experiences proceed smoothly without interruptions from missing materials, operational problems, or stock shortages. Experience teams can confidently rely on organized stockrooms and well-maintained tools and components. Inventory discrepancies and shipment problems are promptly identified and fixed before affecting operations, and experience documentation and training materials stay accurate as experiences change.

New experiences and promotions launch smoothly with all elements in place, and experience tools and technology remain functional and guest-ready. Operational insights and process improvements enhance experiences by making them more efficient and consistent. Clear communication between teams keeps everyone in the loop, and the experience remains consistent with brand standards.

This role aligns with Level 3 in our Career Framework, operating with a high level of autonomy while executing and adapting established processes to deliver consistent outcomes across various tasks. The Experience Operations Coordinator solves operational problems, coordinates across teams, and owns defined areas of responsibility without direct people management.

The Perks of Play

Because magic should be rewarding, we offer a competitive hourly pay and a generous bonus structure. We provide comprehensive benefits including Medical, Dental, and Vision Plans, Paid time off, and Paid & Unpaid Sick Time. Team members enjoy a discount, commuter benefits, and a 401k match. We also offer opportunities for growth and training that builds confidence, skills, and product knowledge. Most importantly, we foster a workplace that celebrates creativity, individuality, and joy.

Our Commitment

FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.