Director, Product Design
Not Disclosed•Full-TimeOn-site
location_onFirst Drive West, San Francisco, California, 94129, United States
About Front
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. While others handle simple interactions, Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only platform that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors, including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Our commitment to culture is reflected in numerous accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
About the Role
Front is looking for a hands-on leader who can keep our product beautiful, our team growing, and our users from ever wanting to see a "traditional" inbox again. As a Design Leader, you don't just manage; you inspire, build, and obsess over design. You will be the driving force behind defining how we use new AI tools to work, from evolving our design system to creating beautiful experiences and gathering customer feedback.
In this role, you will lead by example, moving from concept to code quickly by building high-fidelity prototypes that leverage AI to accelerate development. You aren't just using new tools to iterate faster; you're defining the new standards for how AI-driven experiences should feel without compromising on quality. You will refine the design process from the ground up, reimagining how design uses AI tools from customer research to high-fidelity prototyping and engineering handoff. Additionally, you will act as an advocate for the user, translating complex design decisions into clear business outcomes that stakeholders can't ignore.
Equal Opportunity
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Work location
Work model: On-site
First Drive West, San Francisco, California, 94129, United States
San Francisco, California
Key Responsibilities
- check_circleLead the evolution of the design system towards a cutting-edge, AI-centric approach
- check_circleDefine how the team uses new AI tools for customer research and high-fidelity prototyping
- check_circleBuild and mentor designers to elevate team output and shipping real value
- check_circleUse advanced tooling to validate hypotheses and align stakeholders quickly
- check_circleTranslate complex design decisions into clear business outcomes for stakeholders
- check_circleDefine design quality standards and connect decisions to user insights
- check_circleRefine the design process from the ground up to reimagine AI integration
Requirements
- verified10+ years of Product Design experience
- verifiedProven track record of building and maintaining scalable design systems
- verifiedExperience shipping products known for high-craft and ambition designs
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Frequently asked questions about Director, Product Design at Front
What does a Director, Product Design at Front do?expand_more
Day-to-day, the Director, Product Design at Front will lead the evolution of the design system towards a cutting-edge, ai-centric approach; define how the team uses new ai tools for customer research and high-fidelity prototyping; build and mentor designers to elevate team output and shipping real value; and use advanced tooling to validate hypotheses and align stakeholders quickly.
What are the requirements for this Director, Product Design role?expand_more
Front is looking for candidates who meet the following requirements: 10+ years of Product Design experience; Proven track record of building and maintaining scalable design systems; and Experience shipping products known for high-craft and ambition designs.
Where is the Director, Product Design role at Front located?expand_more
Director, Product Design at Front is based in First Drive West, San Francisco, California, 94129, United States. This is a on-site role.
Is this Director, Product Design job remote, hybrid, or on-site?expand_more
Front has listed this Director, Product Design role as on-site.
How much experience is required for this Director, Product Design role?expand_more
Director, Product Design at Front typically requires 10+ years of relevant experience at the lead level.
What category does the Director, Product Design role belong to?expand_more
Director, Product Design at Front is part of the engineering job category on Recrutus.
About Front
Front operates as a customer operations platform within the software development industry, headquartered in San Francisco, California. The organization specializes in managing B2B complexity by synchronizing teams, tools, and customer conversations to help companies scale while maintaining meaningful connections. Unlike solutions designed for simple interactions, Front focuses on the coordination and context required for complex B2B customer relationships.
More than 9,000 companies, including Uber Freight, Navan, and Stripe, utilize this platform to run the operational layer necessary for successful customer-facing work. The system ensures that every team member has the right context to handle inquiries effectively, bridging the gap between operational efficiency and personal connection. By centralizing communication workflows, the platform supports organizations in navigating intricate business environments without sacrificing the quality of their client interactions.
Browse more roles: All Front jobs, engineering jobs on Recrutus.