Customer Support Representative
Not Disclosed•ContractorHybrid
location_on4111, North Drinkwater Boulevard, Entertainment District, Scottsdale, Maricopa County, Arizona, 85251, United States
About the Team
Everforth Apex is a world-class IT services company serving thousands of clients globally. We are a team that values innovation, collaboration, and continuous learning. Our commitment to excellence has been recognized with awards such as ClearlyRated's Best of Staffing in Talent Satisfaction and Great Place to Work certifications in the UK and Mexico.
About the Role
As a Customer/Technical Support Representative, you will serve as the primary technical liaison for our clients, providing multi-channel support via phone, email, and chat. This role is designed for individuals who thrive in high-volume environments and possess a genuine aptitude for troubleshooting complex technical issues.
You will manage a significant portion of daily inbound cases, assisting users with course enrollment, certification needs, and access to training materials. Your day-to-day involves resolving technical challenges related to product access, device certification, networking, and software configuration within our proprietary training platform and cloud environments. You will also support our online store regarding device purchases and training vouchers. Success in this role requires maintaining subject matter expertise across our diverse product lines, including cameras, fleet management systems, and training solutions, while utilizing CRM systems like Salesforce to prioritize and resolve cases efficiently.
Hiring Process
Our application process utilizes a virtual recruiter to assist candidates. If you require an accommodation to participate in an interview with the virtual recruiter or to use our website for a search or application, please contact our Benefits Department.
Culture & Commitment
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Everforth Apex considers qualified applicants with criminal histories in a manner consistent with applicable law.
We are committed to providing a supportive environment. If you require an accommodation under the Americans with Disabilities Act, please contact our Benefits Department. We also offer a comprehensive suite of benefits and professional development resources, including access to certification prep, technical and leadership courses, and a dedicated Career Coach.
Work location
Work model: Hybrid
4111, North Drinkwater Boulevard, Entertainment District, Scottsdale, Maricopa County, Arizona, 85251, United States
Scottsdale, Arizona
Key Responsibilities
- check_circleTroubleshoot and resolve technical issues related to products, devices, and software
- check_circleSupport the proprietary training platform and assist with course enrollment
- check_circleManage high-volume inbound cases across phone, email, and chat channels
- check_circleProvide support for the online store including device purchases and vouchers
- check_circleIdentify and report bugs, trends, and process improvement opportunities
- check_circlePartner with Customer Success, Product, and other internal teams
- check_circleMaintain subject matter expertise on cameras, fleet management, and training solutions
- check_circleUse CRM systems like Salesforce to manage and prioritize inbound cases
Requirements
- verified1-3 years technical support experience
- verifiedExperience with high-volume support (50+ contacts/day)
- verifiedProficiency with Windows OS
- verifiedProficiency with mobile devices
- verifiedProficiency with cloud-based solutions
- verifiedExperience with Salesforce or similar ticketing system
- verifiedBachelor's degree preferred or equivalent professional experience
Nice to Have
Bachelor's degree
Benefits & Perks
check_circleMedical, dental, vision, life, and disability insurance planscheck_circle401K program with company match after 12 months of tenurecheck_circleEmployee Stock Purchase Program (ESPP)check_circleHealth Savings Account (HSA) on the HDHP planSupportLinc Employee Assistance Program with 8 free counseling sessions
Similar Job Opportunities
Skills, education and keywords
Skills: Windows Os, Mobile Devices, Cloud-Based Solutions, Salesforce, Ticketing System, Hardware, Software, Networking.
Education: Bachelor's degree preferred, or equivalent professional experience.
Frequently asked questions about Customer Support Representative at Apex Systems
What does a Customer Support Representative at Apex Systems do?expand_more
A Customer Support Representative at Apex Systems is responsible for the following: Troubleshoot and resolve technical issues related to products, devices, and software; Support the proprietary training platform and assist with course enrollment; Manage high-volume inbound cases across phone, email, and chat channels; and Provide support for the online store including device purchases and vouchers.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Apex Systems position, applicants should have: 1-3 years technical support experience; Experience with high-volume support (50+ contacts/day); Proficiency with Windows OS; Proficiency with mobile devices; Proficiency with cloud-based solutions; and Experience with Salesforce or similar ticketing system.
Where is the Customer Support Representative role at Apex Systems located?expand_more
Customer Support Representative at Apex Systems is based in 4111, North Drinkwater Boulevard, Entertainment District, Scottsdale, Maricopa County, Arizona, 85251, United States. This is a hybrid role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Apex Systems has listed this Customer Support Representative role as hybrid.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Apex Systems typically requires 1–3 years of relevant experience at the mid level level.
What skills do you need for the Customer Support Representative role at Apex Systems?expand_more
Key skills for Customer Support Representative at Apex Systems include Windows Os; Mobile Devices; Cloud-Based Solutions; Salesforce; Ticketing System; Hardware; Software; and Networking.
What education is required for Customer Support Representative at Apex Systems?expand_more
Educational requirements for this role: Bachelor's degree preferred, or equivalent professional experience.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Apex Systems is part of the it job category on Recrutus.