Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on250, Empire Boulevard, City of Rochester, Monroe County, New York, 14609, United States
About the Team
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to our mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that customers remain connected to what matters most.
About the Role
As a Customer Service Representative on our billing team, you will be the voice of Spectrum for customers across the country. You will answer inbound phone calls related to billing inquiries, empathizing with customers while accurately addressing their needs and meeting high service standards. This role is designed for enthusiastic communicators who are good listeners and multi-tasking problem-solvers.
You will work in a fast-paced environment alongside a great team of helpful co-workers. On any given day, you will navigate multiple computer programs and speak with customers over the phone. Success in this role requires being understanding, resilient, professional, and treating others with kindness and respect. Here, employees don't just have jobs; they are building careers within a Fortune 100 company.
Hiring Process
To apply, candidates must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, committed to growing a workforce that reflects the customers and communities we serve. We provide opportunities for employment and advancement to all team members, including job seekers with disabilities and veterans.
Work location
Work model: On-site
250, Empire Boulevard, City of Rochester, Monroe County, New York, 14609, United States
City of Rochester, New York
Key Responsibilities
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Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
A Customer Support Representative at Spectrum is responsible for the following: Establish and grow professional relationships with Spectrum customers; Answer inbound phone calls from customers regarding billing inquiries; Address customer billing needs while maintaining high service standards; and Collaborate with management on customer issue escalations.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 250, Empire Boulevard, City of Rochester, Monroe County, New York, 14609, United States. This is a on-site role.