Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on1943, Jackson Road, Town of Penfield, Monroe County, New York, 14526, United States
About the Team
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. As part of a Fortune 100 company, our team operates 24/7 in bustling call centers across 41 states, ensuring customers remain connected to what matters most. We are committed to growing a workforce that reflects the diverse customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
This position is designed for enthusiastic communicators and multi-tasking problem-solvers ready to start their career as a Customer Service Representative on our billing team. You will be vital to our mission, providing the product knowledge and account support that our customers rely on. In this fast-paced environment, you will answer inbound phone calls related to billing inquiries, empathize with customers while addressing their needs, and establish positive professional relationships. Success in this role requires resilience, kindness, and the ability to navigate multiple computer programs while speaking with customers over the phone. You will also collaborate with management on customer issue escalations, representing the company with professionalism and courtesy.
Hiring Process & Application
To apply, candidates must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. For more information about life at Spectrum, please visit our career resources or watch our video to learn more about our culture and offerings.
Work location
Work model: On-site
1943, Jackson Road, Town of Penfield, Monroe County, New York, 14526, United States
Town of Penfield, New York
Key Responsibilities
- check_circleEstablish and grow professional relationships with Spectrum customers
- check_circleAnswer inbound phone calls from customers regarding billing inquiries
- check_circleAddress customer billing needs while maintaining high service standards
- check_circleCollaborate with management on customer issue escalations
- check_circleCommunicate product knowledge and account support to customers
- check_circleNavigate multiple computer programs to support customer accounts
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; computer skills; typing skills.
Benefits & Perks
check_circleOpportunities for employment and advancement to build careerscheck_circleEligibility for additional incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
A Customer Support Representative at Spectrum is responsible for the following: Establish and grow professional relationships with Spectrum customers; Answer inbound phone calls from customers regarding billing inquiries; Address customer billing needs while maintaining high service standards; and Collaborate with management on customer issue escalations.
What are the requirements for this Customer Support Representative role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 1943, Jackson Road, Town of Penfield, Monroe County, New York, 14526, United States. This is a on-site role.
Is this Customer Support Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Support Representative role as on-site.
How much experience is required for this Customer Support Representative role?expand_more
Customer Support Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Support Representative role at Spectrum?expand_more
Key skills for Customer Support Representative at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Support Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Support Representative role belong to?expand_more
Customer Support Representative at Spectrum is part of the customer services job category on Recrutus.