Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on705, Island Cottage Road, Town of Greece, Monroe County, New York, 14612, United States
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that our customers remain connected to what matters most.
As a Customer Service Representative on our billing team, you will be the voice of Spectrum for customers with billing inquiries. You will work in a fast-paced environment alongside a supportive team, navigating multiple computer programs while speaking with customers over the phone. This role is designed for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators.
In this position, you will talk to many different types of people from across the country, empathizing with customers while accurately addressing their billing needs. You will establish and grow professional, positive relationships with our clients and collaborate with management on customer issue escalations. Success in this role requires being understanding, resilient, and professional, treating others with kindness and respect.
To apply, please ensure you meet the requirement to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Qualified applicants' criminal history will be considered in a manner consistent with applicable laws, including local ordinances.
Here, our employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Work model: On-site
705, Island Cottage Road, Town of Greece, Monroe County, New York, 14612, United States
Town of Greece, New York
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; computer skills; typing skills.
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.