Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on796, Tinker Tavern Road, Town of Webster, Monroe County, New York, 14580, United States
About the Team
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that our customers remain connected to what matters most.
About the Role
As a Customer Service Representative on our billing team, you will be the voice of Spectrum for customers across the country. You will answer inbound phone calls related to billing inquiries, empathizing with customers while accurately addressing their needs and meeting our high service standards. This role is designed for enthusiastic communicators who are good listeners and multi-tasking problem-solvers.
On any given day, you will work in a fast-paced environment alongside a great team of helpful co-workers. You will navigate multiple computer programs while speaking with customers over the phone, establishing and growing professional, positive relationships. Success in this role requires being understanding, resilient, and treating others with kindness and respect. You will also collaborate with management on customer issue escalations, representing a Fortune 100 company with professionalism and courtesy.
Hiring Process
We are looking for candidates who can work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Culture & Career Growth
Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Work location
Work model: On-site
796, Tinker Tavern Road, Town of Webster, Monroe County, New York, 14580, United States
Town of Webster, New York
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
Day-to-day, the Customer Support Representative at Spectrum will establish and grow professional, positive relationships with spectrum customers; answer inbound phone calls from customers regarding billing inquiries; empathize with customers while accurately addressing their billing needs; and represent the company with professionalism and courtesy during customer interactions.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in 796, Tinker Tavern Road, Town of Webster, Monroe County, New York, 14580, United States. This is a on-site role.