Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_on224, Goodburlet Road, Town of Henrietta, Monroe County, New York, 14467, United States
At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Our billing team is vital to this mission, providing the product knowledge and account support that our customers rely on. We operate 24/7 in bustling call centers across 41 states, ensuring that our customers remain connected to what matters most.
As a Customer Service Representative on our billing team, you will be the voice of Spectrum for customers across the country. You will answer inbound phone calls related to billing inquiries, empathizing with customers while accurately addressing their needs and meeting our high service standards. This role is designed for enthusiastic communicators who are multi-tasking problem-solvers and good listeners.
You will work in a fast-paced environment alongside a great team of helpful co-workers. On any given day, you will navigate multiple computer programs and speak with customers over the phone. Success in this role requires being understanding, resilient, and professional, treating others with kindness and respect. You will also collaborate with management on customer issue escalations, representing a Fortune 100 company with professionalism and courtesy.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Please note that this role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. To learn more about life at Spectrum, we encourage you to watch our video and explore our offerings.
Work model: On-site
224, Goodburlet Road, Town of Henrietta, Monroe County, New York, 14467, United States
Town of Henrietta, New York
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center.
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.