Customer Support Representative
Not Disclosed•Full-TimeOn-site
location_onShuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice, alongside local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping customers connected to what matters most across 41 states in the U.S.
About the Role
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Rep with a focus on Internet and Voice Repair, you will provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate 24/7 bustling call centers with a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in an open, friendly environment with a supportive, energetic team.
Hiring Process & Application
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. The start date is July 10th, 2026. The position is 100% on-site.
Training Schedule: 10:00 am - 7:00 pm, Sunday through Thursday. Post-Training Schedules: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 1:00 pm and 3:00 pm.
Culture & Commitment
Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Support Representative at Spectrum
What does a Customer Support Representative at Spectrum do?expand_more
A Customer Support Representative at Spectrum is responsible for the following: Provide customer support via phone for Internet and Voice services; Troubleshoot technical issues related to internet and phone connectivity; Convey a strong understanding of Spectrum services to subscribers; and Handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Support Representative role?expand_more
To qualify for the Customer Support Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Support Representative role at Spectrum located?expand_more
Customer Support Representative at Spectrum is based in Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States. This is a on-site role.