Customer Success Executive, Promotional Print Sales

About the Team

Staples is a business-to-business powerhouse, and Quill serves as a vital extension of that mission. We make it easier for businesses of all sizes to get what they need to work smarter. Our team is dedicated to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential. We believe that when we operate inclusively, diversity naturally follows, leading to innovative thinking that helps us exceed our customers' expectations through the power of the people behind our iconic brand.

About the Role

As an Inside Sales Specialist at Quill, you will play a critical role in supporting new and existing customers by delivering expert product guidance and driving both transactional and solution-based sales. This is a fast-paced, customer-focused position where your ability to build relationships, think strategically, and deliver results makes a direct impact on the business.

You will partner closely with Account Managers and Key Account Managers to win profitable business and support one-time and recurring projects for key accounts. Your day-to-day involves managing multiple lead channels, including hunt lines, loaded leads, web leads, and chat, while educating customers on Quill's specialized product offerings and category-specific solutions. By consolidating customer spend and positioning Quill as a trusted advisor, you will help grow the average order value and deliver an exceptional end-to-end customer experience.

Hiring Process

Note: Specific interview steps and timelines are not detailed in the source text. Please refer to the application portal or recruiter for the current process.

Equal Opportunity

At Staples, "inclusion" is an action word. We work hard to foster an inclusive culture and seek employees with unique and varied perspectives and areas of expertise. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.