Customer Service/Sales

About the Role

Customer Service and Sales Associates serve as the frontline of our store, dedicated to delivering fast, friendly service by actively engaging with customers to understand and meet their needs. In this role, you will become an expert on our products, utilizing our internal tools to provide comprehensive information that helps customers complete entire projects. You will master the full sales cycle—from greeting and qualifying customers to recommending solutions and closing the sale—while gaining a working knowledge of adjacent departments to provide seamless support.

Beyond sales, you play a vital role in maintaining the store environment. You are responsible for keeping assigned areas in-stock, clean, shop-able, and safe. This includes adhering to all safety policies and standards, completing required training, and proactively identifying and correcting hazards to ensure a secure environment for yourself, your co-workers, vendors, and customers.

You will work collaboratively with Department Supervisors and associates across various departments, including Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Depending on your specific strengths and store needs, you may focus on roles such as Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, or Customer Order Specialist.