Customer Service Tech & Workforce Optimizer
location_onLazy Lake Drive, Lazy Lake Estates, Central, East Baton Rouge Parish, Louisiana, 70818, United States
Job Description
Customer Service Technology Analyst
Location: Massachusetts
Pay Rate: $31 per hour
About the Role
Fallon Health is looking for a Customer Service Technology Analyst to join our team in Massachusetts. In this position, you will be responsible for managing the technology requirements for the Customer Service department while simultaneously monitoring real-time call distribution metrics.
Key Responsibilities
- Track and resolve technology issues impacting customer service operations.
- Serve as the primary representative for Customer Service on various technology projects.
- Guide and manage real-time queue management strategies.
- Monitor and optimize call distribution in real-time.
Qualifications and Requirements
- Education: A Bachelor’s degree or higher is preferred.
- Experience: Minimum of 2 years of experience in call center supervisory roles or workforce planning.
Why Join Us
This role offers a competitive hourly rate of $31, which reflects the wage standards for the Massachusetts region. You will have the opportunity to play a critical role in enhancing technology infrastructure and operational efficiency within a leading healthcare organization.
Work location
Work model: On-site
Lazy Lake Drive, Lazy Lake Estates, Central, East Baton Rouge Parish, Louisiana, 70818, United States
Louisiana
Key Responsibilities
- check_circleManage technology needs for the Customer Service team
- check_circleMonitor real-time call distribution and queue management
- check_circleRepresent Customer Service on technology projects
- check_circleTrack and resolve technology issues
Requirements
- verifiedBachelor’s degree or higher preferred
- verified2+ years call center supervisory or workforce planning experience
Skills, education and keywords
Skills: workforce planning, queue management.
Education: Bachelor’s degree or higher is preferred.