Fallon Health Careers — 1+ Open Jobs (2026)

About Fallon Health

Founded in 1977, Fallon Health is a community-focused not-for-profit health care services organization based in Worcester, Massachusetts. Committed to caring for those who need us most, we pride ourselves on providing coordinated, integrated care for older adults and for individuals with complex health needs. We serve as a provider of care through our Program of All-Inclusive Care for the Elderly (PACE). Dedicated to delivering high quality health care, we are continually rated among the nation’s top health plans for member experience and service and clinical quality. Fallon Health focuses on health insurance products that serve older adults, lower-income individuals and individuals with complex health needs. We offer Medicare Advantage, Senior Care Options (SCO), MassHealth Accountable Care Organization (ACO) Partnership Plans, Programs of All-Inclusive Care for the Elderly (PACE), and a limited number of products on the Massachusetts Health Connector, including ConnectorCare. Fallon Health has two Programs of All-Inclusive Care for the Elderly (PACE), alternatives to nursing homes that provide older adults and their caregivers innovative health care and support. In Massachusetts, Fallon Health offers Summit ElderCare. In New York, Fallon offers Fallon Health Weinberg–PACE in partnership with the Weinberg Campus. Since its inception in 1977, Fallon Health has worked to improve the quality of life and the health status of the diverse communities we serve. Our community engagement efforts are driven by the needs of the community and fueled by a deep commitment to the mission of Fallon Health. We support programs that promote equitable health care and social services. We also think community service is so important that we encourage our employees to volunteer. Fallon invites employees to volunteer one day per year, on company time.

Specialties

health care services and community wellness

Locations

location_on

1 Mercantile St., Ste. 400, Worcester, Massachusetts 01608, US

Primary

1 Mercantile St., Ste. 400

Worcester, Massachusetts 01608, US

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Open Roles at Fallon Health

Customer Service Tech & Workforce Optimizer

businessFallon Healthlocation_onOn-sitepayments$31/hr

Fallon Health is seeking a Customer Service Technology Analyst to support its Customer Service team in Massachusetts. This role bridges technology and operations by managing technical needs and monitoring real-time call distribution. Key responsibilities include tracking technology issues, representing the customer service department on technology projects, and guiding real-time queue management. The position requires a Bachelor’s degree or higher and at least two years of experience in call center supervisory or workforce planning. This opportunity appeals to candidates interested in optimizing operational efficiency within a healthcare setting. The role offers a chance to directly impact service quality through data-driven workforce planning and technological integration. It is an on-site position based in Massachusetts, providing a stable environment for professionals looking to apply their analytical and supervisory skills in a mission-driven organization. View more

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Working at Fallon Health

Fallon Health is a 1,001-5,000 employees Nonprofit in the Insurance industry, founded 1977, headquartered in Worcester, Massachusetts 01608, US.

The team focuses on health care services and community wellness.

Founded in 1977, Fallon Health is a community-focused not-for-profit health care services organization based in Worcester, Massachusetts. Committed to caring for those who need us most, we pride ourselves on providing coordinated, integrated care for older adults and for individuals with complex health needs. We serve as a provider of care through our Program of All-Inclusive Care for the Elderly (PACE). Dedicated to delivering high quality health care, we are continually rated among the nation’s top health plans for member experience and service and clinical quality. Fallon Health focuses on health insurance products that serve older adults, lower-income individuals and individuals with complex health needs. We offer Medicare Advantage, Senior Care Options (SCO), MassHealth Accountable Care Organization (ACO) Partnership Plans, Programs of All-Inclusive Care for the Elderly (PACE), and a limited number of products on the Massachusetts Health Connector, including ConnectorCare. Fallon Health has two Programs of All-Inclusive Care for the Elderly (PACE), alternatives to nursing homes that provide older adults and their caregivers innovative health care and support. In Massachusetts, Fallon Health offers Summit ElderCare. In New York, Fallon offers Fallon Health Weinberg–PACE in partnership with the Weinberg Campus. Since its inception in 1977, Fallon Health has worked to improve the quality of life and the health status of the diverse communities we serve. Our community engagement efforts are driven by the needs of the community and fueled by a deep commitment to the mission of Fallon Health. We support programs that promote equitable health care and social services. We also think community service is so important that we encourage our employees to volunteer. Fallon invites employees to volunteer one day per year, on company time.

Frequently asked questions about Fallon Health

How big is Fallon Health?expand_more

Fallon Health reports a workforce in the range of 1,001-5,000 employees, based out of Worcester, Massachusetts 01608, US.

Where is Fallon Health headquartered?expand_more

Fallon Health is headquartered in Worcester, Massachusetts 01608, US.

What industry is Fallon Health in?expand_more

Fallon Health operates in the Insurance industry as a Nonprofit.

What kind of company is Fallon Health?expand_more

Fallon Health is a Nonprofit, founded in 1977.

How many open roles does Fallon Health have?expand_more

Fallon Health currently has 1 active openings on Recrutus. Browse them at /companies/fallon-health/jobs.

What is Fallon Health known for?expand_more

Fallon Health specialises in health care services and community wellness.

Fallon Health