Customer Service Representative (SCHAUMBURG)

About the Team

Staples is business to business. You're what binds us together. At Quill, we make it easier for businesses of all sizes to get what they need to work smarter. Our platform group keeps the checkout service running for 20 million shoppers, and we are dedicated to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential.

About the Role

As an Inside Sales Specialist, you will play a critical role in supporting new and existing customers by delivering expert product guidance, driving transactional and solution-based sales, and partnering closely with Account Managers to win profitable business. This is a fast-paced, customer-focused role where your ability to build relationships, think strategically, and deliver results makes a direct impact.

In this position, you will manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. You will educate customers on Quill's specialized product offerings, pricing, and category-specific solutions while maintaining a strong and accurate opportunity pipeline. Your goal is to increase share of wallet by consolidating customer spend and positioning Quill as a trusted advisor, growing average order value and delivering an exceptional end-to-end customer experience.

Hiring Process

Candidates will go through a standard evaluation process to assess fit for our performance-driven environment. This typically includes an initial screening to discuss experience and motivation, followed by a deeper dive into sales scenarios and problem-solving capabilities. The final stage involves meeting with the hiring team to discuss team culture and role expectations.

Equal Opportunity

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.