Customer Service Representatives
location_onScooter's Coffee, 4106, East Broadway Street, Pearland, Brazoria County, Texas, 77581, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.
Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.
Work location
Work model: Remote
Scooter's Coffee, 4106, East Broadway Street, Pearland, Brazoria County, Texas, 77581, United States
Texas
Key Responsibilities
- check_circleAssist customers with orders, returns, and account issues
- check_circleProcess returns and refunds for customers
- check_circleProvide professional and friendly service
- check_circleResolve customer concerns via phone, chat, and email
- check_circleTrack packages and update customer accounts
- check_circleDocument customer interactions accurately