Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_on7607, Preston Highway, Okolona, Louisville, Jefferson County, Kentucky, 40219, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Customer Service Representative with a focus on Internet and Voice Repair, you will be vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. You will provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in a dynamic, open, and friendly environment.
Hiring Process & Application
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background.
Work location
Work model: On-site
7607, Preston Highway, Okolona, Louisville, Jefferson County, Kentucky, 40219, United States
Louisville, Kentucky
Key Responsibilities
- check_circleProvide customer support by phone for Internet and Voice services
- check_circleTroubleshoot internet and phone technical issues for residential customers
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; proficiency in MS Office, computer skills, and typing; strong communication, organization, time management, and customer service skills; qualities such as being dependable, problem-solving, professional, positive, proactive, multi-tasking, and resilient.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Technical Support at Spectrum
What does a Customer Service Representative | Technical Support at Spectrum do?expand_more
In this Customer Service Representative | Technical Support at Spectrum role, you will provide customer support by phone for internet and voice services; troubleshoot internet and phone technical issues for residential customers; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Service Representative | Technical Support role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Technical Support role at Spectrum located?expand_more
Customer Service Representative | Technical Support at Spectrum is based in 7607, Preston Highway, Okolona, Louisville, Jefferson County, Kentucky, 40219, United States. This is a on-site role.
Is this Customer Service Representative | Technical Support job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Service Representative | Technical Support role as on-site.
How much experience is required for this Customer Service Representative | Technical Support role?expand_more
Customer Service Representative | Technical Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative | Technical Support role at Spectrum?expand_more
Key skills for Customer Service Representative | Technical Support at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Service Representative | Technical Support at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative | Technical Support role belong to?expand_more
Customer Service Representative | Technical Support at Spectrum is part of the customer services job category on Recrutus.