Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_onShuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
About the Role
Are you positive, proactive, and passionate about helping people? As a Customer Service Representative at Spectrum, you will be vital to our mission of strengthening connections between our company and residential customers. In this role, you will provide inbound support, troubleshoot internet and voice technical issues, and handle billing inquiries. Your work will connect people in meaningful ways, making a positive impact on our subscribers every day.
You will thrive in a dynamic, open, and friendly environment with a supportive, energetic team. While we operate 24/7 in bustling call centers, you will have access to a variety of tools and resources to help you overcome challenges. You will be expected to manage tough feedback from clients while conveying a strong understanding of Spectrum services, turning your knowledge into customer service wins.
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks, along with multiscreen advertising solutions via Spectrum Reach. When you join our team, you will be keeping our customers connected to what matters most across 41 states in the U.S.
Here, employees don't just have jobs; they are building careers. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
Hiring Process & Application
Start Date: July 10th, 2026
Work Model: 100% on-site.
Schedule Requirements:
- Training: 10:00 AM – 7:00 PM, Sunday through Thursday.
- Post-Training: All schedules are 2nd shift, requiring a minimum of one weekend day, with start times ranging between 1:00 PM and 3:00 PM.
Eligibility: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Culture & Values
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to providing opportunities for all team members. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Work location
Work model: On-site
Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States
Jackson Township, Ohio
Key Responsibilities
- check_circleProvide customer support via phone for internet and voice repair
- check_circleTroubleshoot technical issues related to internet and phone services
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office skills; computer skills; typing skills; communication skills; organization skills; time management skills; customer service skills; dependability; problem-solving abilities; professionalism; positive attitude; proactive approach; multi-tasking ability; resilience.
Benefits & Perks
check_circleOpportunities for career growth and advancementcheck_circleEligibility for incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Technical Support at Spectrum
What does a Customer Service Representative | Technical Support at Spectrum do?expand_more
In this Customer Service Representative | Technical Support at Spectrum role, you will provide customer support via phone for internet and voice repair; troubleshoot technical issues related to internet and phone services; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Service Representative | Technical Support role?expand_more
To qualify for the Customer Service Representative | Technical Support at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Technical Support role at Spectrum located?expand_more
Customer Service Representative | Technical Support at Spectrum is based in Shuffel Street Northwest, Jackson Township, Stark County, Ohio, 44720, United States. This is a on-site role.
Is this Customer Service Representative | Technical Support job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Service Representative | Technical Support role as on-site.
How much experience is required for this Customer Service Representative | Technical Support role?expand_more
Customer Service Representative | Technical Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative | Technical Support role at Spectrum?expand_more
Key skills for Customer Service Representative | Technical Support at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Service Representative | Technical Support at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative | Technical Support role belong to?expand_more
Customer Service Representative | Technical Support at Spectrum is part of the customer services job category on Recrutus.