Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_on3409, Burrell Drive, Heatherfield, Shively, Jefferson County, Kentucky, 40216, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
About the Role
Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
We operate large, 24/7 bustling call centers. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services in a dynamic, open, and friendly environment with a supportive, energetic team.
Hiring Process & Application
Start Date: July 13, 2026
Training Schedule: 12:00pm-9:00pm, Sunday-Thursday.
Schedules After Training: All schedules are 2nd shift, working a minimum of one weekend day, with start times ranging between 3:00pm and 5:00pm.
Important Eligibility: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Culture & Career Growth
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Work location
Work model: On-site
3409, Burrell Drive, Heatherfield, Shively, Jefferson County, Kentucky, 40216, United States
Shively, Kentucky
Key Responsibilities
- check_circleProvide customer support via phone for Internet and Voice services
- check_circleTroubleshoot technical issues related to internet and phone connectivity
- check_circleConvey a strong understanding of Spectrum services to subscribers
- check_circleHandle basic billing inquiries and process customer payments
- check_circleUncover customer needs and create solutions to resolve problems
- check_circleManage tough feedback from clients while maintaining professionalism
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; proficiency in MS Office, computer skills, and typing; strong communication, organization, time management, and customer service skills; qualities such as being dependable, problem-solving, professional, positive, proactive, multi-tasking, and resilient.
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Customer Service Representative | Technical Support at Spectrum
What does a Customer Service Representative | Technical Support at Spectrum do?expand_more
In this Customer Service Representative | Technical Support at Spectrum role, you will provide customer support via phone for internet and voice services; troubleshoot technical issues related to internet and phone connectivity; convey a strong understanding of spectrum services to subscribers; and handle basic billing inquiries and process customer payments.
What are the requirements for this Customer Service Representative | Technical Support role?expand_more
To qualify for the Customer Service Representative | Technical Support at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Customer Service Representative | Technical Support role at Spectrum located?expand_more
Customer Service Representative | Technical Support at Spectrum is based in 3409, Burrell Drive, Heatherfield, Shively, Jefferson County, Kentucky, 40216, United States. This is a on-site role.
Is this Customer Service Representative | Technical Support job remote, hybrid, or on-site?expand_more
Spectrum has listed this Customer Service Representative | Technical Support role as on-site.
How much experience is required for this Customer Service Representative | Technical Support role?expand_more
Customer Service Representative | Technical Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Customer Service Representative | Technical Support role at Spectrum?expand_more
Key skills for Customer Service Representative | Technical Support at Spectrum include MS Office; Computer Skills; Typing; and English.
What education is required for Customer Service Representative | Technical Support at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Customer Service Representative | Technical Support role belong to?expand_more
Customer Service Representative | Technical Support at Spectrum is part of the customer services job category on Recrutus.