Customer Service Representative | Technical Support
Not Disclosed•Full-TimeOn-site
location_on10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States
Are you positive, proactive, and passionate about helping people? As a Customer Service Representative at Spectrum, you will be vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. In this role, you will focus on Internet and Voice Repair, troubleshooting technical issues, and handling billing inquiries. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers.
We are a large organization operating 24/7 bustling call centers. With your customer-centric mentality and a variety of tools and resources, you will overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you enjoy this type of dynamic job, we want to hear from you.
Here, our employees don't just have jobs; they are building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
This position is 100% on-site with working hours that range from a 2pm-5pm shift start time. This posting is specifically for classes that start on July 12th. You will work in an open, friendly environment with a supportive, energetic team, representing a Fortune 100 company with professionalism and courtesy.
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We are committed to growing a workforce that reflects the customers and communities we serve. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Work model: On-site
10701, Gist Road, Saint Louis, Saint Louis County, Missouri, 63145, United States
Saint Louis, Missouri
6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications; MS Office proficiency; computer skills; typing skills; communication, organization, time management, and customer service skills; dependability, problem-solving, professionalism, positivity, proactivity, multi-tasking, and resilience.
Skills: MS Office, Computer Skills, Typing, English.
Education: High school diploma or equivalent required.