Customer Service Representative

About the Team

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

About the Role

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers, answering inbound phone calls from customers related to billing inquiries. This role requires you to empathize with customers while accurately addressing their billing needs and meeting high customer service standards.

On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. You will establish and grow professional, positive relationships with Spectrum customers and collaborate with management on customer issue escalations. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Hiring Process

Here, our employees don't just have jobs; they're building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.

Equal Opportunity

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Work location

Work model: On-site

Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States

Montgomery, Ohio

Key Responsibilities

check_circleAnswer inbound phone calls from customers related to billing inquiries
check_circleEstablish and grow professional, positive relationships with Spectrum customers
check_circleEmpathize with customers while accurately addressing their billing needs
check_circleRepresent the company with professionalism and courtesy during customer interactions
check_circleNavigate multiple computer programs to provide account support
check_circleCollaborate with management on customer issue escalations

Requirements

verifiedHigh school diploma or equivalent
verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
verifiedAbility to work a variety of schedules including nights, weekends, and holidays
verifiedAbility to read, write, speak and understand English

Nice to Have

6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office skills; typing skills.

Benefits & Perks

check_circleEligibility for additional incentive-based compensation such as bonuses

Skills, education and keywords

Skills: MS Office, Computer Skills, Typing, Customer Service, English.

Education: High school diploma or equivalent required.

Frequently asked questions about Customer Service Representative | Billing Support at Spectrum

What does a Customer Service Representative | Billing Support at Spectrum do?expand_more

In this Customer Service Representative | Billing Support at Spectrum role, you will answer inbound phone calls from customers related to billing inquiries; establish and grow professional, positive relationships with spectrum customers; empathize with customers while accurately addressing their billing needs; and represent the company with professionalism and courtesy during customer interactions.

What are the requirements for this Customer Service Representative | Billing Support role?expand_more

Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.

Where is the Customer Service Representative | Billing Support role at Spectrum located?expand_more

Customer Service Representative | Billing Support at Spectrum is based in Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States. This is a on-site role.

Is this Customer Service Representative | Billing Support job remote, hybrid, or on-site?expand_more

Spectrum has listed this Customer Service Representative | Billing Support role as on-site.

How much experience is required for this Customer Service Representative | Billing Support role?expand_more

Customer Service Representative | Billing Support at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.

What skills do you need for the Customer Service Representative | Billing Support role at Spectrum?expand_more

Key skills for Customer Service Representative | Billing Support at Spectrum include MS Office; Computer Skills; Typing; Customer Service; and English.

What education is required for Customer Service Representative | Billing Support at Spectrum?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Customer Service Representative | Billing Support role belong to?expand_more

Customer Service Representative | Billing Support at Spectrum is part of the customer services job category on Recrutus.

Customer Service Representative | Billing Support