Customer Service
location_on501, Washington Boulevard, The Dona Apartments, Laurel, Prince George's County, Maryland, 20707, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.
Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.
Work location
Work model: Remote
501, Washington Boulevard, The Dona Apartments, Laurel, Prince George's County, Maryland, 20707, United States
Laurel, Maryland
Key Responsibilities
- check_circleAssist customers with orders, returns, refunds, and account issues
- check_circleProcess returns and refunds for customers
- check_circleProvide professional and friendly customer service
- check_circleResolve customer concerns via phone, chat, and email
- check_circleTrack packages and update customer accounts
- check_circleDocument customer interactions accurately