Customer Service Representative I (Intern)
Not Disclosed•Full-TimeOn-site
location_onTaylor Road, Montgomery, Montgomery County, Alabama, 36116, United States
About the Role
This position serves as a vital liaison between internal teams—including Operations, Engineering, Purchasing, Accounting, and Logistics—and external customers. The role exists to ensure that tracking, reporting, and product delivery align seamlessly with broader business goals and operational excellence.
In this fast-paced environment, you will manage the full lifecycle of customer interactions, from processing purchase orders and providing quotes to resolving invoicing issues and guaranteeing returns. You will act as a bridge between the customer and the company, ensuring warranty standards, terms of sale, and compliance with ISO 9001 and Association of American Railroads (AAR) standards are met. The role requires a proactive approach to continuous improvement, aiming to enhance customer satisfaction while analyzing financial impacts to maximize profits.
Work location
Work model: On-site
Taylor Road, Montgomery, Montgomery County, Alabama, 36116, United States
Montgomery, Alabama
Key Responsibilities
- check_circleMonitor receipt accuracy against purchase orders
- check_circleDevelop sales metrics and analyze financial impact of sales changes
- check_circleProcess purchase orders, provide quotes, and manage customer inquiries
- check_circleSupport continuous improvement efforts to enhance customer satisfaction
- check_circleSet up accounts using D365 and maintain system data
- check_circleResolve invoicing issues and critical customer or supplier problems
- check_circleCoordinate with cross-functional teams to ensure product delivery aligns with business goals
- check_circleEnsure warranty standards and sales terms comply with ISO 9001 and AAR regulations
- check_circleReport sales activities to track targets, customer growth, and contract status
Requirements
- verifiedHigh School Diploma or GED required
- verifiedAssociate degree or Bachelor degree preferred
- verified1-2 years data entry experience
- verified1-2 years customer support experience
- verified1-2 years working with D365
- verifiedProficiency using MS Office Suite
- verifiedKnowledge of ISO 9001 standards
- verifiedKnowledge of Association of American Railroads (AAR) standards
Nice to Have
Associate degree or Bachelor degree
Benefits & Perks
check_circleMultiple health plan options through Blue Cross Blue Shield of Illinoischeck_circleHealth Savings Account with company match or Flexible Spending Accountscheck_circleTwo Dental plan options through Blue Cross Blue Shield of Illinoischeck_circleVision plan through VSPcheck_circlePaid-time Off including vacation and 11 paid holidayscheck_circle401k plan with company matchcheck_circleLife and AD&D insurance with company-paid and voluntary optionscheck_circleSick leavecheck_circleShort-term and Long-term Disability plans (company-paid)check_circleEmployee Assistance Program (EAP) company-paid
Similar Job Opportunities
Skills, education and keywords
Skills: D365, Iso 9001, Association Of American Railroads, MS Office Suite, Excel, Powerpoint, Word, Outlook.
Education: High School Diploma or GED required; Associate degree preferred; Bachelor degree preferred.
Frequently asked questions about Customer Service Representative I (Intern) at Knox Kershaw Inc.
What does a Customer Service Representative I (Intern) at Knox Kershaw Inc. do?expand_more
In this Customer Service Representative I (Intern) at Knox Kershaw Inc. role, you will monitor receipt accuracy against purchase orders; develop sales metrics and analyze financial impact of sales changes; process purchase orders, provide quotes, and manage customer inquiries; and support continuous improvement efforts to enhance customer satisfaction.
What are the requirements for this Customer Service Representative I (Intern) role?expand_more
Knox Kershaw Inc. is looking for candidates who meet the following requirements: High School Diploma or GED required; Associate degree or Bachelor degree preferred; 1-2 years data entry experience; 1-2 years customer support experience; 1-2 years working with D365; and Proficiency using MS Office Suite.
Where is the Customer Service Representative I (Intern) role at Knox Kershaw Inc. located?expand_more
Customer Service Representative I (Intern) at Knox Kershaw Inc. is based in Taylor Road, Montgomery, Montgomery County, Alabama, 36116, United States. This is a on-site role.
Is this Customer Service Representative I (Intern) job remote, hybrid, or on-site?expand_more
Knox Kershaw Inc. has listed this Customer Service Representative I (Intern) role as on-site.
How much experience is required for this Customer Service Representative I (Intern) role?expand_more
Customer Service Representative I (Intern) at Knox Kershaw Inc. typically requires 1–2 years of relevant experience at the intern level.
What skills do you need for the Customer Service Representative I (Intern) role at Knox Kershaw Inc.?expand_more
Key skills for Customer Service Representative I (Intern) at Knox Kershaw Inc. include D365; Iso 9001; Association Of American Railroads; MS Office Suite; Excel; Powerpoint; Word; and Outlook.
What education is required for Customer Service Representative I (Intern) at Knox Kershaw Inc.?expand_more
Educational requirements for this role: High School Diploma or GED required; Associate degree preferred; and Bachelor degree preferred.
What category does the Customer Service Representative I (Intern) role belong to?expand_more
Customer Service Representative I (Intern) at Knox Kershaw Inc. is part of the admin job category on Recrutus.
About Knox Kershaw Inc.
Headquartered in Montgomery, Alabama, Knox Kershaw Inc. is the leading designer and manufacturer of railroad maintenance equipment, serving both U.S. and international markets. Knox Kershaw offers a wide range of specialized machinery, including ballast regulators, snow fighters, brush cutters, tie and bridge cranes, kribber adzers, double brooms, yard cleaners, personnel and material transporters, tie inserters, switch undercutters, and specialty equipment. The company also provides remanufacturing services for ballast regulators, yard cleaners, and other maintenance-of-way (MOW) equipment. With three generations of expertise, Know Kershaw Inc. has been dedicated to meeting the needs of customers worldwide, supported by a global network of sales and service representatives. Known for its quick delivery of parts for KKI machines and other manufacturers’ equipment, the company also offers operator and maintenance training for a variety of MOW equipment.
Browse more roles: All Knox Kershaw Inc. jobs, admin jobs on Recrutus.