Customer Service
location_onPulaski Road, Calumet City, Thornton Township, Cook County, Illinois, 60409, United States
Job Description
About the Role
Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.
Work location
Work model: Remote
Pulaski Road, Calumet City, Thornton Township, Cook County, Illinois, 60409, United States
Illinois
Key Responsibilities
- check_circleAssist customers with orders, returns, and general inquiries via phone, chat, and email
- check_circleProcess returns and refunds for customer accounts
- check_circleDocument customer interactions and meet quality standards
- check_circleTrack packages and update customer account information
- check_circleResolve customer concerns and provide professional customer service