Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_onMayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States
About the Role
As a Customer Service Representative, you will serve as the primary point of contact for both existing and prospective clients, as well as internal and external departments. This role is designed for individuals who thrive in a fast-paced environment and are eager to balance exceptional service with proactive sales opportunities. You will work independently to resolve a wide variety of customer issues while collaborating across departments to ensure long-term satisfaction and limit future occurrences.
Your day-to-day involves answering inquiries, addressing service needs, and uncovering opportunities to enhance current client relationships. Beyond resolution, you will act as an educator, helping customers understand the features and benefits of First Niagara products and services. You will also play a key role in client retention and sales growth by identifying needs and making qualified referrals to close deals.
Team Culture & Expectations
We value a collaborative team environment where initiative and independence are encouraged. As a representative, you will serve as a peer partner to colleagues, offering guidance and assistance to less experienced team members. We seek individuals who are receptive to coaching, flexible with business needs (including evening and weekend shifts), and committed to maintaining predictable and reliable attendance.
Hiring Process
Successful candidates will be invited to participate in a paid training program designed to prepare you for the role. We look for professionals who can represent the department and First Niagara with a courteous, conscientious, and business-like manner.
Work location
Work model: On-site
Mayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States
Boston, Massachusetts
Key Responsibilities
- check_circleReceive inbound service calls from existing and prospective clients
Similar Job Opportunities
Skills, education and keywords
Education: HS diploma or GED required.
Frequently asked questions about Customer Service Representative at SellingSara
What does a Customer Service Representative at SellingSara do?expand_more
Day-to-day, the Customer Service Representative at SellingSara will receive inbound service calls from existing and prospective clients; uncover sales opportunities and make qualified referrals; educate customers on product features and benefits; and act upon client retention opportunities to maintain relationships.
What are the requirements for this Customer Service Representative role?expand_more
SellingSara is looking for candidates who meet the following requirements: HS diploma or GED; Minimum 1 year of Customer Service and/or Call center experience; Ability to communicate effectively and clearly, both orally and in writing; Must be able to attend a paid training program; and Must demonstrate flexibility in working evening and weekend shifts.
Where is the Customer Service Representative role at SellingSara located?expand_more
Customer Service Representative at SellingSara is based in Mayor's Walk, Beacon Hill, Boston, Suffolk County, Massachusetts, 02108, United States. This is a on-site role.