Customer Service Rep

About the Role

This position serves as a foundational hourly team member within our store operations, responsible for the end-to-end execution of food preparation, inventory management, and customer service. The role exists to ensure that every product delivered to our customers meets our strict quality standards while maintaining a safe and efficient workflow.

Day in the Life

Your day will be a dynamic mix of physical activity and precise coordination. You will operate kitchen equipment, stock ingredients from delivery areas into storage and coolers, and prepare products for service. A significant portion of your time will be dedicated to receiving and processing telephone orders, requiring clear verbal communication with customers and accurate data entry via computer or touch screen.

The environment is fast-paced and varied. You will navigate different temperature zones, from 36-degree coolers to areas exceeding 90 degrees, and work in spaces that range from open food processing areas to cramped walk-in coolers. The role demands the ability to perform repetitive tasks under stress while adhering to strict quality control standards. You will frequently stand and walk short distances, lift and carry items up to 50 pounds, and occasionally climb ladders for maintenance or signage updates.

Training & Development

We provide comprehensive on-the-job orientation and training to ensure you are equipped with the necessary skills to operate all equipment, handle inventory paperwork, and execute daily cleaning protocols effectively.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.