Customer Service Associate
location_onOsgood Street, Methuen, Essex County, Massachusetts, 01841, United States
Job Description
About the Role
An Amazon work from home Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Work location
Work model: Remote
Osgood Street, Methuen, Essex County, Massachusetts, 01841, United States
Methuen, Massachusetts
Key Responsibilities
- check_circleAssist customers in expediting orders and correcting post-sales problems
- check_circleCorrect post-sales problems
- check_circleCommunicate with customers via phone and email
- check_circleUtilize software tools to navigate customer accounts
- check_circleResearch and review policies
- check_circleCommunicate effective solutions