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Floating Customer Service and Benefits Specialist

$16.92/hr•Part-timeOn-site

location_onHenley Street, Knoxville Central Business District, Fort Sanders, Knoxville, Knox County, East Tennessee, Tennessee, 37902, United States

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Job Description

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team

Join the McNabb Center Team as the Customer Service and Benefits Specialist today!

About the Role

The Floating Customer Service and Benefits Specialist is responsible for covering the front desk at Knox Children and Youth Center on Mondays and Tuesdays from 8-5, and on Fridays from 8-12 for a total of 20 hours a week.

Employee may also be asked to travel 20 hours per week to all locations covering admissions and switchboard staff while on vacation, sick leave, or FMLA.

The position works directly with clients in the process of registering, assessing client's eligibility for services, and maintaining current insurance eligibility and payer information. Also responsible for obtaining co-payment and/or cash collections of deductibles according to policy and procedure.

Performs quality customer service and support for clients, center workforce and other professionals.

Greets clients and visitors upon arrival at clinic and determines reason for visit.

Other job duties include, but are not limited to answering phones and emails, entering information into our database, making copies, organizing files, making copies, scheduling, rescheduling, and canceling appointments, taking inventory and ordering office supplies for client benefits.

We prefer candidates who have some experience in an administrative role and clinical setting but are willing to train the right person.

Typical Working Conditions

The position operates in an outpatient clinical setting.

Equal Opportunity Employer

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Apply Today

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Work location

Work model: On-site

Henley Street, Knoxville Central Business District, Fort Sanders, Knoxville, Knox County, East Tennessee, Tennessee, 37902, United States

Knoxville, Tennessee

Open in Google Maps(35.96056, -83.92076)

Key Responsibilities

  • check_circleGreets clients, visitors, and guests at front desk and monitors security procedures
  • check_circleEnters demographic and intake data into Centricity database
  • check_circleAnswers phones and emails, and schedules client appointments
  • check_circleAssists with administrative tasks and office supply inventory
  • check_circleVerifies client eligibility for services and maintains insurance information
  • check_circleMaintains accurate medical records and client files
  • check_circleProcesses cash payments and issues receipts to clients

Requirements

  • verifiedHigh School Diploma or equivalent
  • verifiedPrior administrative or clerical experience preferred
  • verifiedExperience working with computers and technology
  • verifiedExcellent customer service skills
  • verifiedExcellent time management and communication skills
  • verifiedKnowledge of client needs and clinical
  • verifiedMaintaining most recent insurance
  • verifiedBilingual applicants are encouraged

Skills, education and keywords

Skills: centricity, relias training.

Education: High School Diploma or equivalent.

Frequently asked questions about Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers

What does a Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers do?expand_more
In this Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers role, you will greets clients, visitors, and guests at front desk and monitors security procedures; enters demographic and intake data into centricity database; answers phones and emails, and schedules client appointments; and assists with administrative tasks and office supply inventory.
What are the requirements for this Floating Customer Service and Benefits Specialist role?expand_more
To qualify for the Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers position, applicants should have: High School Diploma or equivalent; Prior administrative or clerical experience preferred; Experience working with computers and technology; Excellent customer service skills; Excellent time management and communication skills; and Knowledge of client needs and clinical.
What is the salary range for Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers?expand_more
The advertised salary range for Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers is $16.92/hr.
Where is the Floating Customer Service and Benefits Specialist role at Helen Ross McNabb Center Careers located?expand_more
Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers is based in Henley Street, Knoxville Central Business District, Fort Sanders, Knoxville, Knox County, East Tennessee, Tennessee, 37902, United States. This is a on-site role.
Is this Floating Customer Service and Benefits Specialist job remote, hybrid, or on-site?expand_more
Helen Ross McNabb Center Careers has listed this Floating Customer Service and Benefits Specialist role as on-site.
How much experience is required for this Floating Customer Service and Benefits Specialist role?expand_more
Candidates for Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers should have mid level.
What skills do you need for the Floating Customer Service and Benefits Specialist role at Helen Ross McNabb Center Careers?expand_more
Key skills for Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers include centricity; and relias training.
What education is required for Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers?expand_more
Educational requirements for this role: High School Diploma or equivalent.
What category does the Floating Customer Service and Benefits Specialist role belong to?expand_more
Floating Customer Service and Benefits Specialist at Helen Ross McNabb Center Careers is part of the Customer Services job category on Recrutus.