Consumer Investments Money Movement Service Representative
Not Disclosed•Full-TimeOn-site
location_on7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
About Bank of America
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth by delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we achieve this, including our commitment to a diverse and inclusive workplace, developing exceptional talent, and supporting our teammates' physical, emotional, and financial wellness.
About the Role
The Money Movement Service Generalist is a vital part of our team, responsible for providing quality service and efficient operations support to internal business partners and external clients. You will serve as the frontline for our Bank of America and Merrill clients, delivering world-class service through inbound and outbound calls while processing financial service transactions.
In this role, you will handle routine and standard transactions according to established procedures, ensuring operational discipline and accuracy. A key aspect of your day involves employing a high-risk and fraud prevention mindset to secure client accounts and minimize risk to the company. You will also assist with managing phone calls, email queues, and data entry, covering functional areas such as trade processing, payment processing, and report generation. When complex issues arise, you will leverage your analytical skills to resolve problems or refer them to management.
Hiring Process
Candidates selected for this role will be invited to participate in an interview process designed to assess their professional demeanor, service aptitude, and problem-solving capabilities. We look for individuals who demonstrate patience, composure, and a genuine client service attitude.
Equal Opportunity Employer
Bank of America is committed to being a diverse and inclusive workplace. We attract and develop exceptional talent and recognize that our strength lies in the unique backgrounds and perspectives of our employees. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Work location
Work model: On-site
7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States
Jacksonville, Florida
Key Responsibilities
- check_circleProcess routine and standard financial transactions according to established procedures
- check_circleCover operational areas including account opening, trade processing, and data entry
- check_circleApply high-risk and fraud prevention mindset to ensure client account security
- check_circleAssist with managing phone calls, email boxes, and processing queues
- check_circleRefer complex operational problems to management for resolution
- check_circleHandle inbound and outbound calls to provide world-class client service
Requirements
- verifiedCustomer Service and/or call center experience
- verifiedExperience with money movement transactions
Nice to Have
Customer Service and/or call center experience. Experience with money movement transactions. Ability to multi-task.
Similar Job Opportunities
Frequently asked questions about Consumer Investments Money Movement Service Representative at Bank of America
What does a Consumer Investments Money Movement Service Representative at Bank of America do?expand_more
Day-to-day, the Consumer Investments Money Movement Service Representative at Bank of America will process routine and standard financial transactions according to established procedures; cover operational areas including account opening, trade processing, and data entry; apply high-risk and fraud prevention mindset to ensure client account security; and assist with managing phone calls, email boxes, and processing queues.
What are the requirements for this Consumer Investments Money Movement Service Representative role?expand_more
To qualify for the Consumer Investments Money Movement Service Representative at Bank of America position, applicants should have: Customer Service and/or call center experience; and Experience with money movement transactions.
Where is the Consumer Investments Money Movement Service Representative role at Bank of America located?expand_more
Consumer Investments Money Movement Service Representative at Bank of America is based in 7415, Commonwealth Avenue, Jacksonville, Duval County, Florida, 32220, United States. This is a on-site role.
Is this Consumer Investments Money Movement Service Representative job remote, hybrid, or on-site?expand_more
Bank of America has listed this Consumer Investments Money Movement Service Representative role as on-site.
How much experience is required for this Consumer Investments Money Movement Service Representative role?expand_more
Candidates for Consumer Investments Money Movement Service Representative at Bank of America should have mid level.
What skills do you need for the Consumer Investments Money Movement Service Representative role at Bank of America?expand_more
Key skills for Consumer Investments Money Movement Service Representative at Bank of America include Account Management; Data Collection And Entry; Customer Service Management; Data Quality Management; Business Operations Management; Business Process Analysis; and Process Management.
What category does the Consumer Investments Money Movement Service Representative role belong to?expand_more
Consumer Investments Money Movement Service Representative at Bank of America is part of the accounting & finance job category on Recrutus.