Client Success Coordinator
Not Disclosed•TemporaryHybrid
location_on1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
About the Role
Beacon Hill is partnering with a leading association to find a Client Success Coordinator for a temporary assignment in Arlington, Virginia. This role serves as the vital front-line point of contact for clients, ensuring high-volume inquiries via phone, email, and chat are handled with professionalism and efficiency. The position is designed to provide Tier 1-2 support across various products, programs, and services, requiring the successful candidate to document interactions meticulously within CRM systems and resolve routine issues while escalating complex matters as needed.
About the Team
Founded by industry leaders to set a new standard in search and career placement, Beacon Hill delivers coordinated staffing solutions with a commitment to project completion and success. Our niche brands offer a complete suite of services to emerging growth companies and the Fortune 500 across diverse market sectors. We are passionate about innovation, creativity, and continuous improvement, constantly expanding our office locations and service offerings to address changing constituent needs.
Hiring Process
Interested candidates are encouraged to apply immediately for this ASAP start date. The process involves submitting an application for the 3-4 month temporary assignment, which offers a hybrid work model (2 days onsite) and a competitive hourly rate of $23-$25.
Equal Opportunity
Beacon Hill is an equal opportunity employer. Individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. We also offer a voluntary self-identification form for reporting purposes, which will be kept separate from all other records and will not affect your opportunity for employment.
Work location
Work model: Hybrid
1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleServe as the front-line point of contact for clients via phone, email, and chat
- check_circleProvide Tier 1-2 support across products, programs, and services
- check_circleDocument all client interactions and maintain accurate records within CRM systems
- check_circleFollow up on inquiries to ensure resolution and client satisfaction
- check_circleTroubleshoot and resolve routine client issues while escalating complex inquiries
Requirements
- verifiedHigh school diploma or equivalent
- verified2+ years of customer service experience
- verifiedExperience in a nonprofit or membership-based organization
Nice to Have
2+ years of customer service experience. Experience in a nonprofit or membership-based organization.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleFederal and state leave programs as required by applicable agency regulations
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Skills, education and keywords
Skills: CRM Systems, Tier 1-2 Support.
Education: High school diploma or equivalent required.
Frequently asked questions about Client Success Coordinator at Beacon Hill
What does a Client Success Coordinator at Beacon Hill do?expand_more
In this Client Success Coordinator at Beacon Hill role, you will serve as the front-line point of contact for clients via phone, email, and chat; provide tier 1-2 support across products, programs, and services; document all client interactions and maintain accurate records within crm systems; and follow up on inquiries to ensure resolution and client satisfaction.
What are the requirements for this Client Success Coordinator role?expand_more
Beacon Hill is looking for candidates who meet the following requirements: High school diploma or equivalent; 2+ years of customer service experience; and Experience in a nonprofit or membership-based organization.
Where is the Client Success Coordinator role at Beacon Hill located?expand_more
Client Success Coordinator at Beacon Hill is based in 1628, 5th Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States. This is a hybrid role.
Is this Client Success Coordinator job remote, hybrid, or on-site?expand_more
Beacon Hill has listed this Client Success Coordinator role as hybrid.
How much experience is required for this Client Success Coordinator role?expand_more
Client Success Coordinator at Beacon Hill typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Client Success Coordinator role at Beacon Hill?expand_more
Key skills for Client Success Coordinator at Beacon Hill include CRM Systems; and Tier 1-2 Support.
What education is required for Client Success Coordinator at Beacon Hill?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Client Success Coordinator role belong to?expand_more
Client Success Coordinator at Beacon Hill is part of the admin job category on Recrutus.