Client Services Lab Assistant
Not Disclosed•Full-TimeOn-site
location_on1st Street, Waipahu, Honolulu County, Hawaii, 96706, United States
About the Team
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment where teamwork and innovation thrive. At Sonic Healthcare USA, we emphasize our role as a leader in clinical laboratory solutions, advancing the health and well-being of our communities as part of the front line of #HealthcareHeroes.
In 2008, Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd., a global organization headquartered in Sydney, Australia. Since its establishment in 1987, Sonic has grown to become the world's third-largest pathology and laboratory medicine company, operating in eight countries. Our success stems from a global culture of Medical Leadership that delivers outstanding medical services.
About the Role
Join our team in Aiea, HI, as a vital member of our Laboratory Operations group. In this role, you will serve as a key liaison between our laboratory and our clients, ensuring the integrity and timeliness of clinical data. You will assist in resolving client issues by performing thorough investigations, evaluating findings, and responding efficiently. A significant part of your day involves understanding specimen requirements to provide accurate results, recognizing critical values based on established guidelines, and promptly notifying clients of STATs and critical findings.
You will also collaborate with technical and managerial staff to resolve discrepancies in reports, track and monitor send-out tests, and assist the send-out group with prior authorizations. This position requires a proactive approach to problem resolution, forwarding complex issues to the appropriate quality assurance individuals, such as supervisors, managers, or pathologists. To maintain professional and technical knowledge, you will engage with professional publications and attend continuing education seminars.
Hiring Process
We are committed to a fair and transparent hiring process. All candidates will be evaluated based on their qualifications and fit for our team. Please note that this role involves routine access to protected health information (PHI). Selected employees will receive training on reasonable safeguards and are expected to maintain strict confidentiality, abiding by all applicable privacy and security standards while accessing PHI only as required to fulfill job duties.
Equal Opportunity
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Work location
Work model: On-site
1st Street, Waipahu, Honolulu County, Hawaii, 96706, United States
Waipahu, Hawaii
Key Responsibilities
- check_circleConsult with staff to resolve discrepancies in laboratory reports
- check_circleResearch and pursue referenced test results to satisfy client requests
- check_circleResolve problems and forward findings to quality assurance personnel
- check_circleAssist the send-out group with prior authorizations and other assignments
- check_circleResolve client issues by investigating problems and responding efficiently
- check_circleIdentify and notify clients of STAT and Critical test values
- check_circleTrack and monitor send-out tests for accuracy and timeliness
Requirements
- verifiedHigh School Diploma or equivalent
- verifiedPrevious training or experience in specimen collection or processing
- verifiedStrong reading, writing, and analytical skills
- verifiedAbility to operate general laboratory equipment including telephones, computers, centrifuges, and audible alarms
Nice to Have
1 - 2 years of related experience in clinical laboratory, data entry, or production
Benefits & Perks
check_circleFree lab services for you and your dependentscheck_circlePaid Time Off and Paid Holidayscheck_circleMedical, dental, and vision insurancecheck_circle401(k) with company match
Similar Job Opportunities
Skills, education and keywords
Skills: Specimen Collection, Specimen Processing, Data Entry, Clinical Laboratory, Centrifuges.
Education: High School Diploma or equivalent required.
Frequently asked questions about Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP
What does a Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP do?expand_more
In this Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP role, you will consult with staff to resolve discrepancies in laboratory reports; research and pursue referenced test results to satisfy client requests; resolve problems and forward findings to quality assurance personnel; and assist the send-out group with prior authorizations and other assignments.
What are the requirements for this Client Services Lab Assistant role?expand_more
Clinical Labs Of Hawai'i, LLP is looking for candidates who meet the following requirements: High School Diploma or equivalent; Previous training or experience in specimen collection or processing; Strong reading, writing, and analytical skills; and Ability to operate general laboratory equipment including telephones, computers, centrifuges, and audible alarms.
Where is the Client Services Lab Assistant role at Clinical Labs Of Hawai'i, LLP located?expand_more
Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP is based in 1st Street, Waipahu, Honolulu County, Hawaii, 96706, United States. This is a on-site role.
Is this Client Services Lab Assistant job remote, hybrid, or on-site?expand_more
Clinical Labs Of Hawai'i, LLP has listed this Client Services Lab Assistant role as on-site.
How much experience is required for this Client Services Lab Assistant role?expand_more
Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the Client Services Lab Assistant role at Clinical Labs Of Hawai'i, LLP?expand_more
Key skills for Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP include Specimen Collection; Specimen Processing; Data Entry; Clinical Laboratory; and Centrifuges.
What education is required for Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Client Services Lab Assistant role belong to?expand_more
Client Services Lab Assistant at Clinical Labs Of Hawai'i, LLP is part of the scientific & qa job category on Recrutus.