Client Service Manager - Associate

About the Team

At J.P. Morgan, we are committed to delivering exceptional client service. The Securities Services team supports a diverse book of institutional clients, ensuring the highest standards of satisfaction and operational excellence. As a Client Service Manager – Associate, you will join a collaborative environment where you work closely with senior members to manage governance, drive initiatives, and foster strong client relationships.

About the Role

In this position, you will serve as a vital link between the firm and its institutional clients. Your primary focus is to support and drive initiatives that enhance client satisfaction while managing the governance of products and services. You will be responsible for building and maintaining relationships with the client base, ensuring their ongoing satisfaction with J.P. Morgan.

Your day-to-day involves owning timely inquiry responses across all products and managing escalations to resolution. You will utilize proprietary CRM tools to capture relationship feedback, generate call reports, and track actions to closure. Additionally, you will prepare for periodic client relationship reviews, coordinate client training on proprietary technology, and ensure accurate billing and timely payments. As a team player, you will also provide guidance to junior team members and help bring global initiatives and ad-hoc projects to closure.

Hiring Process

Candidates selected for this role will undergo a structured interview process designed to assess technical knowledge, client-facing skills, and cultural fit. The process typically includes an initial screening, followed by interviews with hiring managers and team members to discuss specific scenarios and operational challenges.

Equal Opportunity

J.P. Morgan is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background, race, gender, age, religion, disability, or other protected characteristics.