What does a Casual Front Desk Agent at Marriott International do?

Day-to-day, the Casual Front Desk Agent at Marriott International will answer guest calls and address requests, questions, or concerns; coordinate with housekeeping to track room readiness for check-in; communicate parking procedures and dispatch bell or valet staff; and complete cashier and closing reports in the computer system.

What are the requirements for this Casual Front Desk Agent role?

Marriott International is looking for candidates who meet the following requirements: High school diploma or G.E.D. equivalent.

Where is the Casual Front Desk Agent role at Marriott International located?

Casual Front Desk Agent at Marriott International is based in Anapuni Loop, Kaanapali, Maui County, Hawaii, 96761, United States. This is a on-site role.

Is this Casual Front Desk Agent job remote, hybrid, or on-site?

Marriott International has listed this Casual Front Desk Agent role as on-site.

How much experience is required for this Casual Front Desk Agent role?

Candidates for Casual Front Desk Agent at Marriott International should have entry level.

What education is required for Casual Front Desk Agent at Marriott International?

Educational requirements for this role: High school diploma or G.E.D. equivalent preferred.

What category does the Casual Front Desk Agent role belong to?

Casual Front Desk Agent at Marriott International is part of the hospitality & catering job category on Recrutus.

Casual Front Desk Agent — Kaanapali, HI at Marriott

About The Ritz-Carlton

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

About the Role

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.

Joining Our Team

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Work location

Work model: On-site

Anapuni Loop, Kaanapali, Maui County, Hawaii, 96761, United States

Kaanapali, Hawaii

Key Responsibilities

check_circleAnswer guest calls and address requests, questions, or concerns
check_circleCoordinate with Housekeeping to track room readiness for check-in
check_circleCommunicate parking procedures and dispatch bell or valet staff
check_circleComplete cashier and closing reports in the computer system
check_circleWelcome guests and anticipate service needs according to company standards
check_circleMaintain confidentiality of proprietary information and protect company assets
check_circleProcess guest check-ins by confirming reservations and issuing room keys
check_circleProcess guest check-outs and resolve late or disputed charges
check_circleCount bank at shift start and end and balance receipts per Accounting
check_circleProvide guests with directions and information about local areas
check_circleRun daily reports on arrivals and departures and verify accuracy
check_circleHandle all payment types including cash, checks, and credit cards

Requirements

verifiedHigh school diploma or G.E.D. equivalent

Casual Front Desk Agent

Casual Front Desk Agent

About The Ritz-Carlton

About the Role

Joining Our Team

Equal Opportunity

Work location

Key Responsibilities

Requirements

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