Call Center Representative
Not Disclosed•Full-TimeOn-site
location_onMontgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
About the Role
Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. This is a professional role designed for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators.
You will work in a fast-paced environment alongside a great team of helpful co-workers. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. You will answer inbound phone calls related to billing inquiries, empathize with customers while accurately addressing their needs, and establish professional, positive relationships with Spectrum customers. Success in this role requires being understanding, resilient, and treating others with kindness and respect.
Hiring Process
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background.
Important Notice
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. The position is scheduled for a July 2026 start date with a second shift schedule.
Work location
Work model: On-site
Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States
Montgomery, Ohio
Key Responsibilities
- check_circleAnswer inbound phone calls from customers related to billing inquiries
- check_circleEstablish and grow professional, positive relationships with Spectrum customers
- check_circleEmpathize with customers while accurately addressing their billing needs
- check_circleRepresent the company with professionalism and courtesy during customer interactions
- check_circleNavigate multiple computer programs to provide account support
- check_circleCollaborate with management on customer issue escalations
Requirements
- verifiedHigh school diploma or equivalent
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
- verifiedAbility to work a variety of schedules including nights, weekends, and holidays
- verifiedAbility to read, write, speak and understand English
Nice to Have
6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office proficiency; computer skills; typing skills.
Benefits & Perks
check_circleOpportunities for employment and advancement to all team memberscheck_circleEligibility for additional incentive-based compensation such as bonuses
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, Computer Skills, Typing, Customer Service, English.
Education: High school diploma or equivalent required.
Frequently asked questions about Call Center Representative at Spectrum
What does a Call Center Representative at Spectrum do?expand_more
Day-to-day, the Call Center Representative at Spectrum will answer inbound phone calls from customers related to billing inquiries; establish and grow professional, positive relationships with spectrum customers; empathize with customers while accurately addressing their billing needs; and represent the company with professionalism and courtesy during customer interactions.
What are the requirements for this Call Center Representative role?expand_more
To qualify for the Call Center Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.
Where is the Call Center Representative role at Spectrum located?expand_more
Call Center Representative at Spectrum is based in Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States. This is a on-site role.
Is this Call Center Representative job remote, hybrid, or on-site?expand_more
Spectrum has listed this Call Center Representative role as on-site.
How much experience is required for this Call Center Representative role?expand_more
Call Center Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Call Center Representative role at Spectrum?expand_more
Key skills for Call Center Representative at Spectrum include MS Office; Computer Skills; Typing; Customer Service; and English.
What education is required for Call Center Representative at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Call Center Representative role belong to?expand_more
Call Center Representative at Spectrum is part of the customer services job category on Recrutus.