Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About the Role

As a Call Center Representative based onsite in San Antonio, TX, you will become the first point of contact for our client's customers. In this dynamic team, you will efficiently manage a high volume of inbound calls in a fast-paced environment, accessing cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Your role involves listening actively to understand customer needs, processing transactions via web-based applications, and maintaining in-depth knowledge of company and client programs. You will communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations, supporting team operations during peak times to maintain seamless service.

Hiring Process & Application

We are looking for candidates ready to commit to a three-to-five-week paid training period with 100% attendance. For more information, including shift schedules, examples of call types, FAQs, and workspace requirements, please visit our landing page: About Call Center Representative Role in San Antonio & Puerto Rico.

Location & Eligibility

This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 2822 General Hudnell Dr., San Antonio, TX 78266. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Equal Opportunity

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants, people with disabilities who need a reasonable accommodation to apply for or compete for employment may request such accommodations by submitting a request through the designated form.