Customer Service Representative

About the Team

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

About the Role

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. You will work in a fast-paced environment alongside a great team of helpful co-workers, serving as a vital link between Spectrum and our customers.

On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. This role is designed for those who are good listeners, multi-tasking problem-solvers, and enthusiastic communicators. You will answer inbound phone calls related to billing inquiries, empathize with customers while accurately addressing their needs, and establish professional, positive relationships with Spectrum customers. Success in this environment requires understanding, resilience, and a commitment to treating others with kindness and respect.

Hiring Process

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Please note that this role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. The position is scheduled to start in July 2026 with a Second Shift schedule.

Culture & Opportunity

Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Work location

Work model: On-site

Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States

Montgomery, Ohio

Key Responsibilities

check_circleAnswer inbound phone calls from customers related to billing inquiries
check_circleEstablish and grow professional, positive relationships with Spectrum customers
check_circleEmpathize with customers while accurately addressing their billing needs
check_circleRepresent the company with professionalism and courtesy during customer interactions
check_circleNavigate multiple computer programs to provide account support
check_circleCollaborate with management on customer issue escalations

Requirements

verifiedHigh school diploma or equivalent
verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
verifiedAbility to work a variety of schedules including nights, weekends, and holidays
verifiedAbility to read, write, speak and understand English

Nice to Have

6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center; MS Office skills; typing skills.

Benefits & Perks

check_circleEligibility for additional incentive-based compensation such as bonuses

Skills, education and keywords

Skills: MS Office, Computer Skills, Typing, Customer Service, English.

Education: High school diploma or equivalent required.

Frequently asked questions about Call Center Representative at Spectrum

What does a Call Center Representative at Spectrum do?expand_more

Day-to-day, the Call Center Representative at Spectrum will answer inbound phone calls from customers related to billing inquiries; establish and grow professional, positive relationships with spectrum customers; empathize with customers while accurately addressing their billing needs; and represent the company with professionalism and courtesy during customer interactions.

What are the requirements for this Call Center Representative role?expand_more

To qualify for the Call Center Representative at Spectrum position, applicants should have: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to work a variety of schedules including nights, weekends, and holidays; and Ability to read, write, speak and understand English.

Where is the Call Center Representative role at Spectrum located?expand_more

Call Center Representative at Spectrum is based in Montgomery Presbyterian Church, Windzag Lane, The Winds, Montgomery Heights, Montgomery, Hamilton County, Ohio, 45242, United States. This is a on-site role.

Is this Call Center Representative job remote, hybrid, or on-site?expand_more

Spectrum has listed this Call Center Representative role as on-site.

How much experience is required for this Call Center Representative role?expand_more

Call Center Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.

What skills do you need for the Call Center Representative role at Spectrum?expand_more

Key skills for Call Center Representative at Spectrum include MS Office; Computer Skills; Typing; Customer Service; and English.

What education is required for Call Center Representative at Spectrum?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Call Center Representative role belong to?expand_more

Call Center Representative at Spectrum is part of the customer services job category on Recrutus.

Call Center Representative