Business Analyst (Call Center Analytics)
Not Disclosed•ContractorOn-site
location_onPompano Beach Middle School, 310, Northeast 6th Street, Pompano Beach, Broward County, Florida, 33060, United States
About the Role
We are seeking a skilled and motivated Call Center Analyst to support operational reporting, performance analytics, and workforce insights within our Pompano Beach call center environment. This role is designed to bridge the gap between raw data and strategic decision-making, ensuring that call center metrics are translated into actionable operational improvements.
In this position, you will serve as a key partner to stakeholders, utilizing your technical expertise to build and maintain dashboards that track critical KPIs such as call volume, handle time, and abandonment rates. Your work will directly influence how we identify trends and enhance operational efficiency, making you an essential part of our data-driven culture.
Work location
Work model: On-site
Pompano Beach Middle School, 310, Northeast 6th Street, Pompano Beach, Broward County, Florida, 33060, United States
Pompano Beach, Florida
Key Responsibilities
- check_circleBuild and maintain dashboards tracking KPIs such as call volume, handle time, and abandonment rate
- check_circleAnalyze call center data to identify trends and improve operational efficiency
- check_circleWrite and maintain SQL queries for reporting and analytics
- check_circleUse Python for data processing and automation
- check_circleDevelop visualizations using Tableau, Power BI, or similar tools
- check_circleCollaborate with stakeholders to deliver actionable insights
Requirements
- verifiedStrong SQL and data analysis experience
- verifiedExperience with Tableau or Power BI
- verifiedPython knowledge (pandas, PySpark preferred)
- verifiedExperience with CRM tools such as Salesforce
Nice to Have
PySpark knowledge
Similar Job Opportunities
Frequently asked questions about Business Analyst (Call Center Analytics) at TalentOla
What does a Business Analyst (Call Center Analytics) at TalentOla do?expand_more
Day-to-day, the Business Analyst (Call Center Analytics) at TalentOla will build and maintain dashboards tracking kpis such as call volume, handle time, and abandonment rate; analyze call center data to identify trends and improve operational efficiency; write and maintain sql queries for reporting and analytics; and use python for data processing and automation.
What are the requirements for this Business Analyst (Call Center Analytics) role?expand_more
TalentOla is looking for candidates who meet the following requirements: Strong SQL and data analysis experience; Experience with Tableau or Power BI; Python knowledge (pandas, PySpark preferred); and Experience with CRM tools such as Salesforce.
Where is the Business Analyst (Call Center Analytics) role at TalentOla located?expand_more
Business Analyst (Call Center Analytics) at TalentOla is based in Pompano Beach Middle School, 310, Northeast 6th Street, Pompano Beach, Broward County, Florida, 33060, United States. This is a on-site role.
Is this Business Analyst (Call Center Analytics) job remote, hybrid, or on-site?expand_more
TalentOla has listed this Business Analyst (Call Center Analytics) role as on-site.
How much experience is required for this Business Analyst (Call Center Analytics) role?expand_more
Candidates for Business Analyst (Call Center Analytics) at TalentOla should have mid level.
What skills do you need for the Business Analyst (Call Center Analytics) role at TalentOla?expand_more
Key skills for Business Analyst (Call Center Analytics) at TalentOla include SQL; Data Analysis; Tableau; Power Bi; Python; Pandas; Pyspark; and Salesforce.
What category does the Business Analyst (Call Center Analytics) role belong to?expand_more
Business Analyst (Call Center Analytics) at TalentOla is part of the it job category on Recrutus.