Billing Operations Analyst
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
The Billing Operations Analyst serves as a critical link between North America Field Service operations and the billing readiness process. This role is designed to ensure accuracy and timeliness in the financial close of field service jobs. You will work as part of a dedicated team to confirm job completion, secure customer authorization, and validate cost postings before items are set to "Ready to Bill" status.
Your day-to-day involves managing the open order queue daily, collaborating with assigned markets via Teams, and processing various invoice upload inboxes. You will be responsible for communicating directly with field offices regarding job status and resolving issues, while also assisting with customer disputes by providing regular updates. The position requires a commitment to meeting established performance metrics and contributing to the continuous improvement of the billing readiness process.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleValidate job completion and customer authorization for billing readiness
- check_circleAssist with customer disputes and provide regular updates
- check_circleDeliver work to established performance metrics
- check_circlePost and validate costs while correcting cost posting errors
- check_circleSet completed jobs to Ready to Bill status for the billing team
- check_circleMonitor open order status daily and support month-end activities
- check_circleCommunicate with field offices regarding job status and issues
Requirements
- verifiedHigh School Diploma or GED
- verified5+ years of work experience in a business environment
- verified1+ years of experience in Microsoft Office Suite
- verifiedBachelor's Degree in Business or related field
- verifiedExperience in job costing, accounting and customer service
- verifiedHVAC Service industry experience
- verifiedServiceMax, Salesforce, and SAP experience
Nice to Have
Bachelor's Degree in Business or related field, experience in job costing, accounting, and customer service, HVAC Service industry experience, experience with ServiceMax, Salesforce, and SAP, ability to demonstrate and build deep process expertise, experience fostering a culture of continuous improvement, and financial acumen.
Benefits & Perks
check_circle401K retirement plancheck_circleMedical, dental, and vision insurancecheck_circleSick time as applicable to state law
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Suite, Job Costing, Accounting, Customer Service, Servicemax, Salesforce, Sap.
Education: High School Diploma or GED required; Bachelor's Degree in Business or related field preferred.
Frequently asked questions about Billing Operations Analyst at Butler Precision Technologies
What does a Billing Operations Analyst at Butler Precision Technologies do?expand_more
In this Billing Operations Analyst at Butler Precision Technologies role, you will validate job completion and customer authorization for billing readiness; assist with customer disputes and provide regular updates; deliver work to established performance metrics; and post and validate costs while correcting cost posting errors.
What are the requirements for this Billing Operations Analyst role?expand_more
Butler Precision Technologies is looking for candidates who meet the following requirements: High School Diploma or GED; 5+ years of work experience in a business environment; 1+ years of experience in Microsoft Office Suite; Bachelor's Degree in Business or related field; Experience in job costing, accounting and customer service; and HVAC Service industry experience.
Where is the Billing Operations Analyst role at Butler Precision Technologies located?expand_more
Billing Operations Analyst at Butler Precision Technologies is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Billing Operations Analyst job remote, hybrid, or on-site?expand_more
Butler Precision Technologies has listed this Billing Operations Analyst role as on-site.
How much experience is required for this Billing Operations Analyst role?expand_more
Billing Operations Analyst at Butler Precision Technologies typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Billing Operations Analyst role at Butler Precision Technologies?expand_more
Key skills for Billing Operations Analyst at Butler Precision Technologies include Microsoft Office Suite; Job Costing; Accounting; Customer Service; Servicemax; Salesforce; and Sap.
What education is required for Billing Operations Analyst at Butler Precision Technologies?expand_more
Educational requirements for this role: High School Diploma or GED required; and Bachelor's Degree in Business or related field preferred.
What category does the Billing Operations Analyst role belong to?expand_more
Billing Operations Analyst at Butler Precision Technologies is part of the accounting & finance job category on Recrutus.