Bilingual-Spanish Client Support Technician

About the Role

As a Client Support Technician I, you serve as the front-line voice of our organization, dedicated to delivering the best possible experience for our dealers and customers. Your mission is to resolve inquiries efficiently through phone, email, and remote desktop support, ensuring every interaction leaves a positive impression.

In this role, you will act as a trusted advisor, walking customers through problem-solving processes to install, modify, and repair computer hardware and our proprietary POS software. Beyond technical troubleshooting, you will train users on our systems, gather feedback to improve software performance, and build lasting rapport with clients. You will collaborate closely with internal teams to handle escalations and ensure timely resolutions, adapting quickly to changes in products and policies while maintaining a cheerful, professional demeanor.