AWS Sr Product Manager Tech, AWS Support

About the Team

AWS Support provides technology and trusted expertise that intelligently anticipates and resolves customer needs, helping them adopt, optimize, and operate at scale. We own customer-facing applications like the Personal Health Dashboard, AWS Forums, and Support Center. As a highly innovative global organization, we are revolutionizing the way customers engage with and seek help from AWS. Our team serves as a strategic advantage for customers adopting AWS and drives direct revenue to the business.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

About the Role

You will be a relentless self-starter with a pioneering spirit, joining a start-up environment within AWS Support where you will "get hands dirty" to optimize delivery against both short and long-term goals. Your mission is to boldly do what's best for the business to serve our customers.

In this role, you will own and drive the Well-Architected framework and Trust Advisor check contributions, which are used by the vast majority of large enterprises on AWS. You will drive our 2p/3p partner and multi-cloud strategy to deliver delightful experiences. You will partner with multiple software engineering teams to build cohesive user experiences that provide high customer satisfaction and drive the top line for the business. Your customers span both large public and private enterprises, and you will work closely with Sales and Account teams to increase revenue. You will be at the forefront of cloud technologies with interactions across the full breadth of AWS services.

Culture and Values

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit amazon.jobs for more information.