Application Administrator
Not Disclosed•Full-TimeOn-site
location_on1200, Cary Avenue, Norfolk, Virginia, 23504, United States
About Hampton Roads Transit
Hampton Roads Transit (HRT) is dedicated to providing excellent and effective public transportation to the Hampton Roads region. We are a committed team seeking dynamic, customer service-oriented, and energetic individuals to join our mission. Beyond offering rewarding careers and professional development opportunities, we provide unmatched benefits, competitive wages, and a stimulating environment designed to foster growth through flexibility and comprehensive training tools.
About the Role
The Application Administrator serves as a vital administrator for HRT's enterprise software systems within the realm of Intelligent Transportation Systems (ITS). This role is central to technical software support and implementations, acting as a bridge between functional users, vendors, and the Application Services team. You will play a key part in ensuring enterprise applications operate efficiently, enabling HRT staff to meet organizational goals for increased ridership and improved operational efficiency.
Success in this position requires a broad, cross-departmental perspective. You will need to understand transit, organizational, and departmental policies, processes, and procedures to leverage system capabilities effectively. Your day-to-day involves collaborating with network and server infrastructure teams to troubleshoot issues, monitoring application performance and uptime, and documenting modifications to software and hardware configurations. You will also serve as the primary liaison for issue resolution, working directly with system vendors and users to ensure proper follow-up and satisfaction.
A unique aspect of this role is the opportunity to develop an in-depth knowledge of public transportation definitions and terminology by utilizing resources such as APTA, TCRP, FTA, and NTD. You will maintain records in compliance with HRT's Records Management Policy and participate in system implementation, maintenance, and upgrade activities. As an essential personnel, this position may require on-call duties, seasonal overtime, and occasional assistance to users in the evenings and on weekends.
Hiring Process
Candidates must possess a valid Driver's License and agree to acquire a Virginia Driver's License within 60 days of hire if currently residing out of state. This position is classified as essential personnel and is exempt under FLSA status.
Equal Opportunity Employer
Hampton Roads Transit is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. We are committed to safety, requiring all employees to perform duties in a manner that protects themselves, fellow employees, and the public, while actively promoting safety awareness and reporting any hazards.
Work location
Work model: On-site
1200, Cary Avenue, Norfolk, Virginia, 23504, United States
Norfolk, Virginia
Key Responsibilities
- check_circleProvide technical support for enterprise applications and databases
- check_circleMonitor application performance and ensure system uptime
- check_circleServe as liaison between functional users, vendors, and IT teams
- check_circleRecommend and implement system enhancements, upgrades, and customizations
- check_circleMaintain records in compliance with organizational policies
- check_circlePerform on-call duties on a rotation schedule
- check_circleCollaborate with infrastructure teams to troubleshoot technical problems
- check_circleParticipate in system implementation, maintenance, and upgrade activities
- check_circleIdentify and resolve system issues while documenting resolutions
- check_circleManage application user profiles and access permissions
Requirements
- verifiedBS in Computer Science, Systems Engineering, Information Systems or Related Field
- verifiedPrevious work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM
- verifiedValid Driver's License (must acquire Virginia Driver's License within 60 days if out of state)
- verifiedKnowledge of SQL
- verifiedExperience using GIS/mapping programs such as ESRI ArcGIS, MapInfo
- verifiedExperience using Crystal Reports, MS Excel
- verifiedWorking knowledge of enterprise applications, databases, and software application system concepts
Nice to Have
An understanding of transit scheduling concepts and operations dispatch functions. Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Enterprise Asset Management System. Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions. Experience administering ESRI applications. Experience using Crystal Reports, MS Excel and other report generation tools. A background in transit scheduling/planning/operations, information technology or intelligent transportation systems.
Similar Job Opportunities
Frequently asked questions about Application Administrator at Hampton Roads Transit
What does a Application Administrator at Hampton Roads Transit do?expand_more
A Application Administrator at Hampton Roads Transit is responsible for the following: Provide technical support for enterprise applications and databases; Monitor application performance and ensure system uptime; Serve as liaison between functional users, vendors, and IT teams; and Recommend and implement system enhancements, upgrades, and customizations.
What are the requirements for this Application Administrator role?expand_more
To qualify for the Application Administrator at Hampton Roads Transit position, applicants should have: BS in Computer Science, Systems Engineering, Information Systems or Related Field; Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM; Valid Driver's License (must acquire Virginia Driver's License within 60 days if out of state); Knowledge of SQL; Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo; and Experience using Crystal Reports, MS Excel.
Where is the Application Administrator role at Hampton Roads Transit located?expand_more
Application Administrator at Hampton Roads Transit is based in 1200, Cary Avenue, Norfolk, Virginia, 23504, United States. This is a on-site role.
Is this Application Administrator job remote, hybrid, or on-site?expand_more
Hampton Roads Transit has listed this Application Administrator role as on-site.
How much experience is required for this Application Administrator role?expand_more
Candidates for Application Administrator at Hampton Roads Transit should have mid level.
What skills do you need for the Application Administrator role at Hampton Roads Transit?expand_more
Key skills for Application Administrator at Hampton Roads Transit include Hastus; Transitmaster; Enterprise Asset Management System; Esri Arcgis; Mapinfo; Crystal Reports; MS Excel; and SQL.
What category does the Application Administrator role belong to?expand_more
Application Administrator at Hampton Roads Transit is part of the it job category on Recrutus.